Subject: Ticket Assigned - Conversation with User
From: Splash <[email-masked]>
To: [email-masked]
Date: Mon, 17 Apr 2023 11:16:23 +0000

Hi Mohammad Khalid,  A new ticket has been assigned to you. Please follow the link below to view the ticket.  Conversation with User User                    Hi           02:50 PM, 17th Apr                     User                    I need help for my current order           02:51 PM, 17th Apr                     User                    So my order number is 8426287419           02:53 PM, 17th Apr                     User                    I want to check if my order is ready or not           02:54 PM, 17th Apr                     User                    Thank you           02:54 PM, 17th Apr                   Mohammad                   Good Afternoon Zenab, Thank you for contacting Splash, This is Khalid, I will be happy to help you.           03:09 PM, 17th Apr                   Mohammad                   Thank you for your patience.           03:12 PM, 17th Apr                   Mohammad                   As per the order details it is ready for pickup at the store.           03:12 PM, 17th Apr                   Mohammad                   We would like to inform you, kindly make sure to have your any National ID or Passport, during the pickup. ​           03:12 PM, 17th Apr                   Mohammad                   Also, make sure to have the SMS ready, as it is needed in the branch to be able to complete the pickup process.           03:12 PM, 17th Apr                   Mohammad                   If you did not receive any SMS kindly consider this conversation as proof of collection.           03:12 PM, 17th Apr                   Mohammad                   It was a pleasure to assist you. Thank you for shopping with Splash.  Have a wonderful day.           03:15 PM, 17th Apr                                          View conversation in Freshchat https://landmarkgroupservice.freshdesk.com/helpdesk/tickets/6094246