Subject: Ticket Assigned - Conversation with User
From: Centrepoint <[email-masked]>
To: [email-masked]
Date: Mon, 17 Apr 2023 09:40:11 +0000

Hi Mohammad Khalid,  A new ticket has been assigned to you. Please follow the link below to view the ticket.  Conversation with User User                    Good morning           01:06 PM, 17th Apr                     User                    Sorry yesterday your reply was late           01:07 PM, 17th Apr                     User                    anyone here?           01:07 PM, 17th Apr                   Mohammad                   Good Afternoon Mubarak, Thank you for contacting Centrepoint, This is Khalid, I will be happy to help you.           01:22 PM, 17th Apr                     User                    Asking for order no. FP041523000662           01:24 PM, 17th Apr                     User                    When it will be delivered?           01:24 PM, 17th Apr                   Mohammad                   Thank you for your patience.           01:29 PM, 17th Apr                   Mohammad                   We have checked and found as per the tracking details that the o
 rder was refused to accept at your end hence the order was returned to warehouse.           01:29 PM, 17th Apr                     User                    No one contacted me           01:30 PM, 17th Apr                   Mohammad                   Unfortunately once the items have already been initiated as a return we are unable to reship the items.           01:30 PM, 17th Apr                   Mohammad                   Once the items are received at the warehouse, a refund for the same will be processed and you will receive an email notification for the same.           01:30 PM, 17th Apr                     User                    how can I refused           01:30 PM, 17th Apr                   Mohammad                   We are sorry for this but now it will not be possible for us to reship the items           01:31 PM, 17th Apr                   Mohammad                   We would request you to please simply order the same items again from our website           01:31 PM, 17th 
 Apr                     User                    No problem           01:32 PM, 17th Apr                     User                    but next time check the address from the profile if there is an issue in the phone number           01:33 PM, 17th Apr                   Mohammad                   Is there anything else I can assist you with?           01:36 PM, 17th Apr                   Mohammad                   It was a pleasure to assist you. Thank you for shopping with Centrepoint.  Have a wonderful day.           01:39 PM, 17th Apr                                          View conversation in Freshchat https://landmarkgroupservice.freshdesk.com/helpdesk/tickets/6093156