Subject: Ticket Assigned - Conversation with User
From: Centrepoint <[email-masked]>
To: [email-masked]
Date: Mon, 17 Apr 2023 09:36:06 +0000

Hi Mohammad Khalid,  A new ticket has been assigned to you. Please follow the link below to view the ticket.  Conversation with User User                    Hi. I have a credit voucher for 174 aed. I tried to do an online purchase with it, and it did not go through           12:57 PM, 17th Apr                     User                    The order was 9427143549           12:58 PM, 17th Apr                     User                    i got an sms saying it was not processed. So I tried doing another purchase after some time, and the credit voucher is not being accepted           12:58 PM, 17th Apr                     User                    there has been no purchase done with it in store or online. How to make the voucher valid again           12:59 PM, 17th Apr                   Mohammad                   Good Afternoon Farheen, Thank you for contacting Centrepoint, This is Khalid, I will be happy to help you.           01:19 PM, 17th Apr                   Mohammad                
    We request you to kindly let us know which voucher you have used in your above order so that we can check and assist you further.           01:25 PM, 17th Apr                   Mohammad                   Hi, I'm not getting a response from you. Are we still connected?           01:28 PM, 17th Apr                   Mohammad                   Hi Farheen, I have not received a response from you still, please confirm if we are still connected?           01:32 PM, 17th Apr                   Mohammad                   As we have not received a response, this chat will be closed automatically. Please feel free to get in touch with Centrepoint in case of any unanswered query.           01:35 PM, 17th Apr                                          View conversation in Freshchat https://landmarkgroupservice.freshdesk.com/helpdesk/tickets/6093102