Subject: Ticket Assigned - Conversation with User
From: Splash <[email-masked]>
To: [email-masked]
Date: Mon, 17 Apr 2023 09:32:08 +0000

Hi Mohammad Khalid,  A new ticket has been assigned to you. Please follow the link below to view the ticket.  Conversation with User User                    Hi           12:57 PM, 17th Apr                     User                    Payment  for my order 9427299406 did not go through           12:57 PM, 17th Apr                     User                    I want to pay this as COD           12:58 PM, 17th Apr                     User                    Please  arrange it           12:58 PM, 17th Apr                   Mohammad                   Good Afternoon Maya, Thank you for contacting Splash, This is Khalid, I will be happy to help you.           01:19 PM, 17th Apr                   Mohammad                   We'd like to confirm you that order 9427299406  has not been placed successfully as the payment from your credit card used has been unsuccessful           01:25 PM, 17th Apr                   Mohammad                   Please note that the transaction has only been authori
 zed and not captured. An authorized transaction means that the transaction amount has been blocked by the card issuing bank.           01:25 PM, 17th Apr                   Mohammad                   If a transaction is not captured, it will be reversed back to the card. You can also contact your bank to confirm the same information.           01:25 PM, 17th Apr                   Mohammad                   Do place a new order again with us so we will be able to confirm & deliver it you.           01:26 PM, 17th Apr                   Mohammad                   It was a pleasure to assist you. Thank you for shopping with Splash.  Have a wonderful day.           01:31 PM, 17th Apr                                          View conversation in Freshchat https://landmarkgroupservice.freshdesk.com/helpdesk/tickets/6093057