Subject: Ticket Assigned - Conversation with User
From: Centrepoint <[email-masked]>
To: [email-masked]
Date: Mon, 17 Apr 2023 08:12:10 +0000

Hi Mohammad Khalid,  A new ticket has been assigned to you. Please follow the link below to view the ticket.  Conversation with User User                    My return was collected on Friday. When will the credit show up on my Shukrun pay wallet?           11:59 AM, 17th Apr                   Mohammad                   Good Afternoon Dear Customer, Thank you for contacting Centrepoint, This is Khalid, I will be happy to help you.           12:02 PM, 17th Apr                     User                    Actually my order still shows that the order is waiting to be collected.           12:02 PM, 17th Apr                   Mohammad                   We request you to kindly let us know your order id so that we can check and assist you further.           12:03 PM, 17th Apr                     User                    9424837320           12:04 PM, 17th Apr                   Mohammad                   Thank you for sharing the order details. Please allow me a moment to check this for you.
            12:05 PM, 17th Apr                   Mohammad                   Thank you for your patience.           12:07 PM, 17th Apr                   Mohammad                   Kindly confirm us if your items have been picked up from you.           12:07 PM, 17th Apr                     User                    yes they have been collected           12:08 PM, 17th Apr                   Mohammad                   Thank you for the confirmation.           12:08 PM, 17th Apr                   Mohammad                   Kindly note that we will check the issue with our courier team.           12:09 PM, 17th Apr                   Mohammad                   As it is not updated on the tracking details.           12:09 PM, 17th Apr                   Mohammad                   We request you to kindly allow us some time so that we can do the needful for you.           12:09 PM, 17th Apr                     User                    Ok - are you able to reply via email after checking with them
  please?           12:10 PM, 17th Apr                   Mohammad                   Yes will update you via email once we will any update.           12:10 PM, 17th Apr                     User                    Ok - thank you for your assistance           12:11 PM, 17th Apr                   Mohammad                   Is there anything else I can assist you with?           12:11 PM, 17th Apr                     User                    no that is all. Thank you           12:11 PM, 17th Apr                   Mohammad                   It was a pleasure to assist you. Thank you for shopping with Centrepoint.  Have a wonderful day.           12:11 PM, 17th Apr                     User                    you too           12:11 PM, 17th Apr                                          View conversation in Freshchat https://landmarkgroupservice.freshdesk.com/helpdesk/tickets/6092001