Subject: Ticket Assigned - Conversation with User
From: Centrepoint <[email-masked]>
To: [email-masked]
Date: Mon, 17 Apr 2023 08:06:02 +0000

Hi Mohammad Khalid,  A new ticket has been assigned to you. Please follow the link below to view the ticket.  Conversation with User User                    Hi           11:49 AM, 17th Apr                   Mohammad                   Good Afternoon Dear Customer, Thank you for contacting Centrepoint, This is Khalid, I will be happy to help you.           11:50 AM, 17th Apr                     User                    Can you please check the status of my order           11:51 AM, 17th Apr                     User                    #7827246304           11:51 AM, 17th Apr                   Mohammad                   Thank you for sharing the order details. Please allow me a moment to check this for you.           11:51 AM, 17th Apr                     User                    Ok           11:52 AM, 17th Apr                   Mohammad                   Thank you for your patience.           11:54 AM, 17th Apr                   Mohammad                   We have checked and found that 
 your order's delivery date is April 18.           11:55 AM, 17th Apr                     User                    Ok..           11:55 AM, 17th Apr                   Mohammad                   Once this order has been shipped out you will receive an email notification for the same containing the tracking details.           11:55 AM, 17th Apr                     User                    I received a message saying that my order my not successfully processed           11:55 AM, 17th Apr                     User                             11:56 AM, 17th Apr                     User                    I just wanted to confirm whether everything is alright or will i get refunded?           11:57 AM, 17th Apr                   Mohammad                   We'd like to confirm you that order 7827243593 has not been placed successfully as the payment from your credit card used has been unsuccessful.           11:58 AM, 17th Apr                   Mohammad                   Please note that the 
 transaction has only been authorized and not captured.           11:58 AM, 17th Apr                   Mohammad                   An authorized transaction means that the transaction amount has been blocked by the card issuing bank.           11:59 AM, 17th Apr                     User                    Also an email stating that no amount was deducted from my card           11:59 AM, 17th Apr                     User                    but it actually was deducted           11:59 AM, 17th Apr                   Mohammad                   If a transaction is not captured, it will be reversed back to the card. You can also contact your bank to confirm the same information.           11:59 AM, 17th Apr                   Mohammad                   But for this order 7827246304 your amount captured successfully and order was placed.           11:59 AM, 17th Apr                     User                    Ok           12:00 PM, 17th Apr                     User                    so the e
 mails and sms was a technical issue..           12:01 PM, 17th Apr                   Mohammad                   No, that was for another order which not placed successfully.           12:02 PM, 17th Apr                     User                    Ok thank you           12:03 PM, 17th Apr                   Mohammad                   Is there anything else I can assist you with?           12:03 PM, 17th Apr                   Mohammad                   It was a pleasure to assist you. Thank you for shopping with Centrepoint.  Have a wonderful day.           12:05 PM, 17th Apr                                          View conversation in Freshchat https://landmarkgroupservice.freshdesk.com/helpdesk/tickets/6091950