Subject: Ticket Assigned - Conversation with User
From: Centrepoint <[email-masked]>
To: [email-masked]
Date: Sun, 16 Apr 2023 16:02:14 +0000

Hi Mohammad Khalid,  A new ticket has been assigned to you. Please follow the link below to view the ticket.  Conversation with User User                    Hello           07:31 PM, 16th Apr                     User                    I placed a return request yesterday           07:32 PM, 16th Apr                     User                    And i placed a new order also yesterday           07:32 PM, 16th Apr                     User                    i was keeping the return items in front of my door.  I didn’t get any phone call from the delivery guy, however, when i came back to my home I found in front of my foor the new order is there and the return items were picked up but I didn’t receive any msg or missed call that it’s picked up           07:33 PM, 16th Apr                     User                    can u check please?           07:34 PM, 16th Apr                     User                    this is the order number           07:34 PM, 16th Apr                     User                             07:34 PM, 16th Apr                   Mohammad                   Good Evening Yara, Thank you for contacting Centrepoint, This is Khalid, I will be happy to help you.           07:53 PM, 16th Apr                   Mohammad                   Thank you for your patience.           07:57 PM, 16th Apr                   Mohammad                   Please note, as per the return tracking ID : RP041523005766, we can see that your items has been collected from you on 16/03/23.           07:57 PM, 16th Apr                   Mohammad                   We would like to inform you that your product will take 2 - 3 business days to reach our warehouse and it will take us 1 - 2 business days from the time we receive your return to conduct a quality check and issue your refund.           07:57 PM, 16th Apr                   Mohammad                   Once the refund of amount AED 291.48 will be done, it may take upto 7-14 days to reflect in your bank account.           07:57 PM, 16th Apr                   Mohammad                   It was a pleasure to assist you. Thank you for shopping with Centrepoint.  Have a wonderful day.           08:01 PM, 16th Apr                                          View conversation in Freshchat https://landmarkgroupservice.freshdesk.com/helpdesk/tickets/6085119