Subject: Ticket Assigned - Conversation with User
From: Max <[email-masked]>
To: [email-masked]
Date: Sun, 16 Apr 2023 15:34:46 +0000

Hi Mohammad Khalid,  A new ticket has been assigned to you. Please follow the link below to view the ticket.  Conversation with User User                    Hello           07:19 PM, 16th Apr                     User                    my order says arrived at destination, however it never reached us and we didn’t get a call or anything could you please check!           07:20 PM, 16th Apr                   Mohammad                   Good Evening Dear Customer, Thank you for contacting Max, This is Khalid, I will be happy to help you.           07:25 PM, 16th Apr                   Mohammad                   We request you to kindly let us know your order id so that we can check and assist you further.           07:26 PM, 16th Apr                     User                    Okay sure one sec           07:26 PM, 16th Apr                     User                    9426986765           07:26 PM, 16th Apr                   Mohammad                   Thank you for sharing the order id.           07:28 PM, 16th Apr                   Mohammad                   Kindly note that we have checked and found your order is arrived at the delivery hub.           07:28 PM, 16th Apr                   Mohammad                   Once it will be out for delivery you will get the call from the delivery agent to arrange a time for delivery.           07:29 PM, 16th Apr                   Mohammad                   We would request you to kindly make sure that your contact number is active to avoid any delay.           07:29 PM, 16th Apr                     User                    It said same day delivery when I ordered           07:30 PM, 16th Apr                     User                    so when is it gonna arrive?           07:30 PM, 16th Apr                     User                    Because it was supposed to be delivered today           07:30 PM, 16th Apr                   Mohammad                   We cannot assure you about the timings but will try to deliver it as earliest as possible.           07:30 PM, 16th Apr                     User                    Please contact them and let them know that this is urgent as I won’t be here for long           07:31 PM, 16th Apr                   Mohammad                   We will ask the delivery team to deliver your order on priority.           07:33 PM, 16th Apr                   Mohammad                   We request you to kindly allow us some time so that we can do the needful for you.           07:33 PM, 16th Apr                     User                    Ok thankyou           07:33 PM, 16th Apr                   Mohammad                   It was a pleasure to assist you. Thank you for shopping with Max.  Have a wonderful day.           07:34 PM, 16th Apr                                          View conversation in Freshchat https://landmarkgroupservice.freshdesk.com/helpdesk/tickets/6085047