Subject: New Reply Received - Returns
From: Landmark Group <[email-masked]>
To: [email-masked]
Date: Sat, 15 Apr 2023 11:25:14 +0000 (UTC)

Hi Mohammad Khalid,  The customer has responded to the ticket.  Returns  Ticket comment <div id="yiv1534955078"><div>
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<br>- Your Name - Manali Jain<br>- Your email id - [email-masked]<br>- Date and time of visiting the store - thrice in last one month <br>- Full Name and address of ​store -<a rel="noreferrer" style="max-height:999999px;color:rgb(138, 180, 248);outline:0px;font-family:Roboto, Arial, sans-serif;background-color:rgb(32, 33, 36);cursor:pointer"><div style="max-height:999999px" class="yiv1534955078PZPZlf"><div style="max-height:999999px;color:rgb(218, 220, 224);padding:8px 12px 8px 0px;min-height:32px;display:table-cell;line-height:20px;vertical-align:middle" class="yiv1534955078M2Cv8e yiv1534955078xPwsMd"><span style="max-height:999999px">Centrepoint, Sky Gardens, Next to Burjman Centre، Sheikh Khalifa Bin Zayed Road (Trade Centre Road)، Al Karama - Dubai</span></div></div></a>- Your contact number - 0544255144</div>
<div dir="ltr" style="font-family:-apple-system, BlinkMacSystemFont, Roboto, Arial, sans-serif;font-size:14px">- Item Name and Price - Bessie London - Satchel cross bag 134 DH<div class="yahoo-compose-assist-image-card ymail-android-inline-img-container ymail-card">
<img id="ymail_attachmentId33d7380a-8b63-4831-9f57-25607ceecf71" class="inline-image-global inlined-image-cid-33d7380a-8b63-4831-9f57-25607ceecf71" src="https://attachment.freshdesk.com/inline/attachment?token=eyJ0eXAiOiJKV1QiLCJhbGciOiJIUzI1NiJ9.eyJpZCI6MjA0NDAxNzQ0NjE3OSwiZG9tYWluIjoibGFuZG1hcmtncm91cHNlcnZpY2UuZnJlc2hkZXNrLmNvbSIsImFjY291bnRfaWQiOjExMjUxNTZ9.eOpE0jLRJeQ58hsxSaP1RnT9uqCPhqlT9Voju8q_P60" data-id="2044017446179" style="width:100%;max-width:800px"><br>
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<img id="ymail_attachmentId2df3efa9-0ec7-42de-a62e-19561afdf26e" class="inline-image-global inlined-image-cid-2df3efa9-0ec7-42de-a62e-19561afdf26e" src="https://attachment.freshdesk.com/inline/attachment?token=eyJ0eXAiOiJKV1QiLCJhbGciOiJIUzI1NiJ9.eyJpZCI6MjA0NDAxNzQ0NjE4NCwiZG9tYWluIjoibGFuZG1hcmtncm91cHNlcnZpY2UuZnJlc2hkZXNrLmNvbSIsImFjY291bnRfaWQiOjExMjUxNTZ9.0fFcrmbbyNpBvg1v6vCEv63_0gqLf8jwyxQC3D9Q-X4" data-id="2044017446184" style="width:100%;max-width:800px"><br>
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<div dir="ltr" style="font-family:-apple-system, BlinkMacSystemFont, Roboto, Arial, sans-serif;font-size:14px">- Item images</div>
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<div dir="ltr" style="font-family:-apple-system, BlinkMacSystemFont, Roboto, Arial, sans-serif;font-size:14px">Dear Customer care representative Centrepoint, </div>
<div dir="ltr" style="font-family:-apple-system, BlinkMacSystemFont, Roboto, Arial, sans-serif;font-size:14px"><br></div>
<div dir="ltr" style="font-family:-apple-system, BlinkMacSystemFont, Roboto, Arial, sans-serif;font-size:14px">I have been a very old customer of centrepoint. Today I am writing to let you know that I bought a red Bessie London - Satchel cross bag from your centrepoint store Burjuman. </div>
<div dir="ltr" style="font-family:-apple-system, BlinkMacSystemFont, Roboto, Arial, sans-serif;font-size:14px"><br></div>
<div dir="ltr" style="font-family:-apple-system, BlinkMacSystemFont, Roboto, Arial, sans-serif;font-size:14px">On day one of using the bag I am extremely disappointed and shocked to notice that the buckle kept opening after keeping my mobile phone and small wallet. Even after reducing the contents of the bag the buckle kept opening.</div>
<div dir="ltr" style="font-family:-apple-system, BlinkMacSystemFont, Roboto, Arial, sans-serif;font-size:14px"><br></div>
<div dir="ltr" style="font-family:-apple-system, BlinkMacSystemFont, Roboto, Arial, sans-serif;font-size:14px">As a result of this I visited your store thrice to replace the buckle spoke to Mr. Abid who said will replace the buckle. However after keeping the bag for more than a week Mr. Abid ( store manager) returned it back without any change.</div>
<div dir="ltr" style="font-family:-apple-system, BlinkMacSystemFont, Roboto, Arial, sans-serif;font-size:14px"><br></div>
<div dir="ltr" style="font-family:-apple-system, BlinkMacSystemFont, Roboto, Arial, sans-serif;font-size:14px">I request you to take back your faulty product and refund my money or replace it with a new bag. </div>
<div dir="ltr" style="font-family:-apple-system, BlinkMacSystemFont, Roboto, Arial, sans-serif;font-size:14px"><br></div>
<div dir="ltr" style="font-family:-apple-system, BlinkMacSystemFont, Roboto, Arial, sans-serif;font-size:14px">It is a very dissatisfying experience for me. I expect that it will be sorted out soon tobretain your loyal customer. </div>
<div dir="ltr" style="font-family:-apple-system, BlinkMacSystemFont, Roboto, Arial, sans-serif;font-size:14px"><br></div>
<div dir="ltr" style="font-family:-apple-system, BlinkMacSystemFont, Roboto, Arial, sans-serif;font-size:14px">Hereby attaching receipt and picture of the bag.</div>
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<div dir="ltr" style="font-family:-apple-system, BlinkMacSystemFont, Roboto, Arial, sans-serif;font-size:14px">I look forward to hearing from you soon.</div>
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<div dir="ltr" style="font-family:-apple-system, BlinkMacSystemFont, Roboto, Arial, sans-serif;font-size:14px">Regards, </div>
<div dir="ltr" style="font-family:-apple-system, BlinkMacSystemFont, Roboto, Arial, sans-serif;font-size:14px"><br></div>
<div dir="ltr" style="font-family:-apple-system, BlinkMacSystemFont, Roboto, Arial, sans-serif;font-size:14px">Manali </div>
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<div dir="ltr" style="font-family:-apple-system, BlinkMacSystemFont, Roboto, Arial, sans-serif;font-size:14px">0544255144</div>
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<br><br><div id="yiv1534955078ymail_android_signature"><a rel="noreferrer" id="yiv1534955078ymail_android_signature_link" target="_blank" href="https://go.onelink.me/107872968?pid=InProduct&amp;c=Global_Internal_YGrowth_AndroidEmailSig__AndroidUsers&amp;af_wl=ym&amp;af_sub1=Internal&amp;af_sub2=Global_YGrowth&amp;af_sub3=EmailSignature">Sent from Yahoo Mail on Android</a></div> <br> <div id="yiv1534955078yqt77700" class="yiv1534955078yqt3946459151"><blockquote style="margin:0 0 20px 0"> <div style="font-family:Roboto, sans-serif;color:#6D00F6"> <div></div>
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<div>On Sat, 15 Apr 2023 at 6:45, Landmark Group</div>
<div>&lt;[email-masked]&gt; wrote:</div>  <div style="padding:10px 0 0 20px;margin:10px 0 0 0;border-left:1px solid #6D00F6"> <div id="yiv1534955078"><div style="font-family:-apple-system, BlinkMacSystemFont, Segoe UI, Roboto, Helvetica Neue, Arial, sans-serif;font-size:14px">
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<div dir="ltr">Hi Manali,<br><br>
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<div dir="ltr">Thank you for getting in touch with Centrepoint.<br><br>We apologize for the inconvenience caused to you.</div>
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<div dir="ltr">We would like to ask you please share with us the following information to assist you further.<br><br>- Your Name<br>- Your email id<br>- Date and time of visiting the store<br>- Full Name and address of ​store<br>- Your contact number</div>
<div dir="ltr">- Item Name and Price</div>
<div dir="ltr">- Item images<br> <br>Looking forward to hear from you soon.</div>
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<div dir="ltr"><div style="margin-top:0px">Thank You,<br style=""><span dir="ltr" style="color:rgb(0, 0, 0);font-family:-apple-system, BlinkMacSystemFont, Roboto, Arial, sans-serif, Color UI UI Color;font-size:14px;font-style:normal;font-weight:400;letter-spacing:normal;orphans:2;text-align:left;text-indent:0px;text-transform:none;white-space:normal;widows:2;word-spacing:0px;background-color:rgb(255, 255, 255);text-decoration-style:initial;text-decoration-color:initial;float:none;display:inline !important">Centrepoint </span>Support Team</div></div>
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</div></div> </div> </blockquote></div>  https://landmarkgroupservice.freshdesk.com/helpdesk/tickets/6062561