Subject: Ticket Assigned - Conversation with User
From: Max <[email-masked]>
To: [email-masked]
Date: Sat, 15 Apr 2023 10:33:32 +0000

Hi Mohammad Khalid,  A new ticket has been assigned to you. Please follow the link below to view the ticket.  Conversation with User User                    Hello           01:26 PM, 15th Apr                     User                    My order shows delivered on the app and i received a message also but i ddnt receive the order           01:27 PM, 15th Apr                     User                    Order no. 9426543368           01:28 PM, 15th Apr                   Mohammad                   Good Afternoon Nada, Thank you for contacting Max, This is Khalid, I will be happy to help you.           01:31 PM, 15th Apr                     User                    Hello           01:31 PM, 15th Apr                     User                    My order shows delivered on the app and i received a message also but i ddnt receive the order           01:32 PM, 15th Apr                   Mohammad                   Did you check the same with your security guard or family Member?           01:3
 5 PM, 15th Apr                     User                    Yes no one received the order           01:35 PM, 15th Apr                     User                    Can you share with me the assigned delivery guy's name           01:35 PM, 15th Apr                     User                    And contact details so that i can check with him           01:36 PM, 15th Apr                   Mohammad                   Thank you for the confirmation.           01:42 PM, 15th Apr                   Mohammad                   Kindly note that we will check the issue with our delivery team.           01:43 PM, 15th Apr                   Mohammad                   We request you to kindly allow us some time so that we can do the needful for you.           01:43 PM, 15th Apr                     User                    How much time will it take?           01:43 PM, 15th Apr                     User                    I ordered the sandals for an event today           01:44 PM, 15th Apr             
       Mohammad                   We cannot assure you about the timings but will try to deliver it as earliest as possible.           01:48 PM, 15th Apr                     User                    My concern is whether the order got delivered to a wrong place           01:49 PM, 15th Apr                     User                    Bcz the status shows delivered           01:50 PM, 15th Apr                     User                             01:51 PM, 15th Apr                     User                    See           01:51 PM, 15th Apr                     User                             01:51 PM, 15th Apr                   Mohammad                   Kindly hold for a moment.           01:55 PM, 15th Apr                     User                    Okay           01:55 PM, 15th Apr                   Mohammad                   It is taking time.           02:01 PM, 15th Apr                   Mohammad                   Kindly hold for some time more.           02:01 PM, 15th Apr       
               User                    No problem           02:01 PM, 15th Apr                   Mohammad                   Thank you for your patience.           02:07 PM, 15th Apr                   Mohammad                   We have checked and not able to found the details at our end.           02:08 PM, 15th Apr                     User                    Can you send me the contact details of delivery guy assigned?           02:08 PM, 15th Apr                   Mohammad                   We request you to kindly allow us some time so that we can check the details with the delivery team.           02:08 PM, 15th Apr                   Mohammad                   We are sorry to inform you that we are unable to provide you the driver's number as we do not have the same with us.           02:08 PM, 15th Apr                     User                    Okay please check with the delivery team and let me know           02:09 PM, 15th Apr                   Mohammad                   Is t
 here anything else I can assist you with?           02:10 PM, 15th Apr                     User                    Can u please chech woth the delivery person           02:11 PM, 15th Apr                     User                    And let me know the exact time           02:11 PM, 15th Apr                   Mohammad                   We will try to get back to you at the earliest.           02:15 PM, 15th Apr                   Mohammad                   Kindly allow us some time so that we can do the needful for you.           02:15 PM, 15th Apr                     User                    How long?           02:16 PM, 15th Apr                     User                    I need this item today without fail I have a party to attend and I ordered it for that           02:17 PM, 15th Apr                   Mohammad                   Kindly note that we cannot assure you about the timings but will try to resolve the issue as soon as possible.           02:18 PM, 15th Apr                 
     User                    Then provide the courier number I wi solve my problem           02:20 PM, 15th Apr                     User                    I don't think u understand the urgency here!!           02:20 PM, 15th Apr                     User                    Or transfer to ur manager           02:20 PM, 15th Apr                   Mohammad                   Kindly note that as a customer support we can only follow up with the team.           02:24 PM, 15th Apr                   Mohammad                   This is the reason we are asking you for some time.           02:24 PM, 15th Apr                     User                    As a customer support u can do more than this even I work for customer support           02:25 PM, 15th Apr                     User                    And I am not here to listen to your excuses           02:25 PM, 15th Apr                     User                    Register a complaint for this and give the reference number for it           02
 :26 PM, 15th Apr                     User                    Give the complaint number next I know what to do!           02:26 PM, 15th Apr                   Mohammad                   We will share the complaint number to you via email once this chat will close.           02:27 PM, 15th Apr                     User                    What's ur full name?           02:28 PM, 15th Apr                   Mohammad                   My name is Mohammad Khalid.           02:31 PM, 15th Apr                   Mohammad                   It was a pleasure to assist you. Thank you for shopping with Max.  Have a wonderful day.           02:32 PM, 15th Apr                                          View conversation in Freshchat https://landmarkgroupservice.freshdesk.com/helpdesk/tickets/6071119