Subject: Ticket Assigned - Conversation with User
From: Centrepoint <[email-masked]>
To: [email-masked]
Date: Sat, 15 Apr 2023 09:33:31 +0000

Hi Mohammad Khalid,  A new ticket has been assigned to you. Please follow the link below to view the ticket.  Conversation with User User                    Hi I have order pair of sandals both sandles are in different sizes           01:08 PM, 15th Apr                     User                             01:10 PM, 15th Apr                     User                    What's your return policy           01:11 PM, 15th Apr                   Mohammad                   Good Afternoon Dear Customer, Thank you for contacting Max, This is Khalid, I will be happy to help you.           01:12 PM, 15th Apr                     User                    I have ordered a pair of sandals on the size 37 and one came in the size 35           01:14 PM, 15th Apr                     User                             01:15 PM, 15th Apr                     User                    How is your return policy           01:15 PM, 15th Apr                   Mohammad                   We advise you to kindly vis
 it the store to get it exchanged/returned at the store.           01:18 PM, 15th Apr                   Mohammad                   You can also return it by creating the return request if you ordered it through online.           01:20 PM, 15th Apr                     User                    Is the same product available in the store?           01:22 PM, 15th Apr                     User                    I have order through online still can I return in the store           01:23 PM, 15th Apr                   Mohammad                   Kindly share with us the order id so that we can check it for you.           01:24 PM, 15th Apr                     User                    Thank you for your order. Order 4726508678 for Solid Sandals with Buckle Clos...  for QAR 30.0 is confirmed. Expect delivery by 15-04-2023.           01:25 PM, 15th Apr                   Mohammad                   Thank you for your patience.           01:27 PM, 15th Apr                   Mohammad                 
   Kindly note that we have refunded you the amount of QAR 30 as good will gesture on your My credit wallet.           01:27 PM, 15th Apr                   Mohammad                   Kindly note that you do not need to return the item now.           01:28 PM, 15th Apr                   Mohammad                   You can place the new order with this amount.           01:28 PM, 15th Apr                   Mohammad                   Is there anything else I can assist you with?           01:31 PM, 15th Apr                     User                    Thank you yes I ll order new one hope it will come in proper size?           01:31 PM, 15th Apr                   Mohammad                   It was a pleasure to assist you. Thank you for shopping with Max.  Have a wonderful day.           01:33 PM, 15th Apr                                          View conversation in Freshchat https://landmarkgroupservice.freshdesk.com/helpdesk/tickets/6070517