Subject: Ticket Assigned - Conversation with User
From: Centrepoint <[email-masked]>
To: [email-masked]
Date: Sat, 15 Apr 2023 09:22:53 +0000

Hi Mohammad Khalid,  A new ticket has been assigned to you. Please follow the link below to view the ticket.  Conversation with User User                    Then why I receive message as sorry like that           01:09 PM, 15th Apr                   Mohammad                   Good Afternoon Dear Customer, Thank you for contacting Centrepoint, This is Khalid, I will be happy to help you.           01:12 PM, 15th Apr                     User                    Actually I place order and payed through card           01:12 PM, 15th Apr                     User                    But I receive message as sorry order was not processed successfully like that           01:13 PM, 15th Apr                     User                    Order no 9426693702           01:13 PM, 15th Apr                   Mohammad                   We have checked and it appears that the following order number: 9426693702 was not placed successfully. Whenever this happens our system tries to capture the payment again automatically.           01:15 PM, 15th Apr                   Mohammad                   In this case, as we can the payment was captured again and a new order was placed successfully which is: 9426693729.           01:15 PM, 15th Apr                   Mohammad                   The payment has been captured only once from your account which is for the new successfully placed order 9426693729           01:15 PM, 15th Apr                     User                    So when I receive ?           01:16 PM, 15th Apr                   Mohammad                   Your order's expected date of collection is tomorrow.           01:19 PM, 15th Apr                   Mohammad                   You’ll receive an SMS and an email when your order is ready for collection.           01:19 PM, 15th Apr                   Mohammad                   It was a pleasure to assist you. Thank you for shopping with Centrepoint.  Have a wonderful day.           01:22 PM, 15th Apr                                          View conversation in Freshchat https://landmarkgroupservice.freshdesk.com/helpdesk/tickets/6070423