Subject: Ticket Assigned - Conversation with User
From: Splash <[email-masked]>
To: [email-masked]
Date: Sat, 15 Apr 2023 09:17:35 +0000

Hi Mohammad Khalid,  A new ticket has been assigned to you. Please follow the link below to view the ticket.  Conversation with User User                    Hi           12:15 PM, 15th Apr                     User                    In my order number 9424521095 I have ordered large underwear set           12:16 PM, 15th Apr                     User                    But in one set I can see you guys have put a Small size underwear           12:17 PM, 15th Apr                   Mohammad                   Good Afternoon Mohamed, Thank you for contacting Splash, This is Khalid, I will be happy to help you.           12:17 PM, 15th Apr                     User                    Hi  In my order number 9424521095 I have ordered large underwear set  But in one set I can see you guys have put a Small size underwear           12:18 PM, 15th Apr                   Mohammad                   We request you to kindly share with us the image of the item along with the name of it so that we ca
 n check and assist you further.           12:21 PM, 15th Apr                   Mohammad                   Hi, I'm not getting a response from you. Are we still connected?           12:24 PM, 15th Apr                   Mohammad                   Hi Mohamed, I have not received a response from you still, please confirm if we are still connected?           12:28 PM, 15th Apr                     User                             12:31 PM, 15th Apr                     User                    This is the picture           12:31 PM, 15th Apr                     User                    I order 6 underwear but 5 of them are large and one is small           12:32 PM, 15th Apr                   Mohammad                   Thank you for sharing the details.           12:32 PM, 15th Apr                   Mohammad                   Kindly hold for a moment.           12:32 PM, 15th Apr                     User                    Ok           12:34 PM, 15th Apr                     User              
       U there?           12:37 PM, 15th Apr                   Mohammad                   Yes, I am here.           12:39 PM, 15th Apr                     User                    Any update?           12:40 PM, 15th Apr                   Mohammad                   Thank you for your patience.           12:40 PM, 15th Apr                   Mohammad                   Kindly note that we are offering you the voucher of AED 10 as token apology.           12:40 PM, 15th Apr                   Mohammad                   You will be able to use it in your next order with us.           12:40 PM, 15th Apr                     User                    Aed 10??           12:41 PM, 15th Apr                   Mohammad                   Kindly provide us the acceptance regarding the same so that we can get it created for you.           12:41 PM, 15th Apr                     User                    If I want to buy a pack, I have to pay aed 30 again           12:41 PM, 15th Apr                   Moham
 mad                   We are offering you it only against one item which you received as wrong size.           12:44 PM, 15th Apr                     User                    Okay           12:45 PM, 15th Apr                     User                    Plus I have one more concern on the order           12:45 PM, 15th Apr                     User                    9425444555           12:46 PM, 15th Apr                     User                             12:46 PM, 15th Apr                     User                    This is the large size I ordered           12:46 PM, 15th Apr                     User                    See the way it is after I washed it           12:46 PM, 15th Apr                     User                    It got shrink           12:47 PM, 15th Apr                     User                    It does not even fit for a small size person           12:48 PM, 15th Apr                     User                    U there?           12:51 PM, 15th Apr                 
   Mohammad                   Yes, sorry for the late response.           12:51 PM, 15th Apr                   Mohammad                   We would like to inform you that once the item has used it cannot be returned or replaced           12:52 PM, 15th Apr                     User                    I have not used           12:53 PM, 15th Apr                     User                    I just washed it to wear it first time           12:54 PM, 15th Apr                     User                    I can't use it           12:54 PM, 15th Apr                     User                    After wash it shrinks up           12:55 PM, 15th Apr                     User                    Doesn't fit anymore           12:55 PM, 15th Apr                   Mohammad                   Kindly note that once the item got washed it comes under the used product.           12:55 PM, 15th Apr                     User                    U guys have given me a cheap quality product           12:56 PM, 15t
 h Apr                     User                    It's not about I washed it or not           12:56 PM, 15th Apr                     User                    It's about you guys cheated me with a cheap product           12:56 PM, 15th Apr                     User                    I need refund for this item           12:59 PM, 15th Apr                   Mohammad                   We request you to kindly confirm us the name of the item.           01:01 PM, 15th Apr                     User                             01:03 PM, 15th Apr                     User                    This is the item           01:03 PM, 15th Apr                   Mohammad                   Thank you for the confirmation.           01:06 PM, 15th Apr                   Mohammad                   Kindly note that we have checked and found a return request for the same item have been created.           01:06 PM, 15th Apr                   Mohammad                   And the driver is out for pickup.         
   01:07 PM, 15th Apr                   Mohammad                   We would request you to kindly make sure that your contact number is active to avoid any delay.           01:07 PM, 15th Apr                     User                    Okay           01:07 PM, 15th Apr                     User                    I will return this item           01:08 PM, 15th Apr                   Mohammad                   Once the item will reach warehouse the refund will be processed for against the same.           01:10 PM, 15th Apr                     User                    Thank you           01:11 PM, 15th Apr                     User                    Is my aed 10 updated in my wallet?           01:12 PM, 15th Apr                   Mohammad                   Kindly note that once it will create will share it with you via email.           01:14 PM, 15th Apr                   Mohammad                   It was a pleasure to assist you. Thank you for shopping with Splash.  Have a wonderful day
 .           01:16 PM, 15th Apr                                          View conversation in Freshchat https://landmarkgroupservice.freshdesk.com/helpdesk/tickets/6070373