Subject: Ticket Assigned - Conversation with User
From: Centrepoint <[email-masked]>
To: [email-masked]
Date: Sat, 15 Apr 2023 08:24:34 +0000

Hi Mohammad Khalid,  A new ticket has been assigned to you. Please follow the link below to view the ticket.  Conversation with User User                    Hello           12:11 PM, 15th Apr                     User                    Some of the items got cancelled..what is the issue?           12:13 PM, 15th Apr                   Mohammad                   Good Afternoon Dear Customer, Thank you for contacting Centrepoint, This is Khalid, I will be happy to help you.           12:13 PM, 15th Apr                   Mohammad                   We truly apologize for the inconvenience however, please understand whenever you place an order, all the items that you want to purchase go to our quality team for a quality check to make sure they are in good condition to be sent to you.           12:15 PM, 15th Apr                   Mohammad                   This order is not cancelled, during quality check we found out that 2 items were not in a good condition to be sold and they were the 
 last of their stock hence we took them out of your order and refunded you for them. You are still going to receive the remaining items.           12:16 PM, 15th Apr                   Mohammad                   We will not be happy either if you receive bad items in your order, this is the reason why these two items were cancelled and you received a notification regarding the same items.           12:16 PM, 15th Apr                   Mohammad                   Is there anything else I can assist you with?           12:19 PM, 15th Apr                   Mohammad                   It was a pleasure to assist you. Thank you for shopping with Centrepoint.  Have a wonderful day.           12:24 PM, 15th Apr                                          View conversation in Freshchat https://landmarkgroupservice.freshdesk.com/helpdesk/tickets/6069969