Subject: New Reply Received - Fwd: Sukran rewards
From: Max <[email-masked]>
To: [email-masked]
Date: Sat, 15 Apr 2023 05:25:22 +0000

Hi Mohammad Khalid,  The customer has responded to the ticket.  Fwd: Sukran rewards  Ticket comment <div dir="auto">Thank you for your assistance. <div dir="auto"><br></div>
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<div>On Sat, 15 Apr 2023, 6:42 am Max, &lt;<a href="mailto:[email-masked]" rel="noreferrer">[email-masked]</a>&gt; wrote:<br>
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<div dir="ltr">Hi Rajani,<br><br>Thank you for shopping with Max.</div>
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<div dir="ltr">We sincerely apologize for any inconvenience caused.  <br><br>We'd like to confirm you that order 9426510040 has not been placed successfully as the payment from your credit card used has been unsuccessful.<br><br>Please note that the transaction has only been authorized and not captured. An authorized transaction means that the transaction amount has been blocked by the card issuing bank.<br><br>If a transaction is not captured, it will be reversed back to the card. You can also contact your bank to confirm the same information.<br><br>​We have also checked and found that you placed a new order with the order id 9426523239 and used the Shukran wallet balance of AED 30 in the same order. This has been shipped and with the courier at the moment.</div>
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<div dir="ltr">You will get the call from the delivery agent once it will be out for delivery.</div>
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<div dir="ltr">Thank you for your understanding and cooperation with us.<br><br>Feel free to get in touch with us for further assistance.</div>
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<div style="margin-top:0px;margin-bottom:1rem;box-sizing:border-box" dir="ltr">Thank You,<br style="box-sizing:border-box"><span style='color:rgb(0,0,0);font-family:-apple-system,BlinkMacSystemFont,"Segoe UI",Roboto,"Helvetica Neue",Arial,"Noto Sans",sans-serif,"Apple Color Emoji","Segoe UI Emoji","Segoe UI Symbol","Noto Color Emoji";font-size:14px;font-style:normal;font-variant-ligatures:normal;font-variant-caps:normal;font-weight:400;letter-spacing:normal;text-align:left;text-indent:0px;text-transform:none;white-space:normal;word-spacing:0px;text-decoration-style:initial;text-decoration-color:initial;float:none;display:inline!important;box-sizing:border-box' dir="ltr">Max </span>Support Team</div>
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</blockquote></div>  https://landmarkgroupservice.freshdesk.com/helpdesk/tickets/6062461