Subject: New Reply Received - Conversation with .
From: Max <[email-masked]>
To: [email-masked]
Date: Fri, 14 Apr 2023 14:20:56 +0000

Hi Mohammad Khalid,  The customer has responded to the ticket.  Conversation with .  Ticket comment <div dir="auto">
<div>Hi,</div>
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<div dir="auto">Thanks for your email, still no one contacted me to pickup the return items.</div>
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<div dir="auto">Thanks &amp; Regards</div>
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<div dir="auto">Osama Sammour<br><br><div dir="auto">Sent from Android Phone</div>
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<div class="freshdesk_quote"><blockquote class="freshdesk_quote">
<div>On Apr 13, 2023 8:20 PM, Max &lt;[email-masked]&gt; wrote:<br>
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<blockquote class="quote" style="margin:0 0 0 .8ex;border-left:1px #ccc solid;padding-left:1ex"><div style="font-family:'-apple-system' , 'blinkmacsystemfont' , 'segoe ui' , 'roboto' , 'helvetica neue' , 'arial' , sans-serif;font-size:14px">
	<div dir="ltr">Dear Customer,</div>
<div dir="ltr">This email concerns your Customer Service case # 6029503</div>
<div dir="ltr">I am following up on our email from 1 day back (mentioned below). We've not heard from you in 1 day. I request you to please provide us information requested in the trailing email below for us to help us resolve your query.</div>
<div dir="ltr">We request you to kindly reply within next 24 hours, as the support case request will be automatically considered resolved and be closed.</div>
<div dir="ltr">Looking forward to your response.</div>
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<div dir="rtl">عميلنا العزيز,<br><br>تتعلق هذه الرسالة الإلكترونية بحالة خدمة العملاء الخاصة بك # 6029503<br><br>نحن نقوم بمتابعة بريدنا الإلكتروني منذ يوم (المذكور أدناه). لم نسمع منك خلال اليوم السابق. نطلب منكم تزويدنا بالمعلومات المطلوبة في البريد الإلكتروني التالي أدناه لمساعدتنا في حل استفسارك.<br><br>نطلب منك التفضل بالرد خلال 24 ساعة القادمة ، أو سيتم إغلاق الطلب بشكل تلقائي واعتبار أن القضية قد تم حلها.<br><br>نتطلع الى ردكم.</div>
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<div dir="ltr">Mohammad Khalid : </div>
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<div dir="ltr">Hi Osama,<br><br>
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<div dir="ltr">Thank you for your patience.<br><br>We apologize for the inconvenience caused to you.</div>
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<div dir="ltr">We are contacting you regarding your order with id: 9425106681, we have received the update from our concerned team that your order has been delivered to you on <span style="white-space:pre" dir="ltr">​</span>4/10/23.<br><br>We know that there was a delay in your order and we are really sorry for the inconvenience caused to you. Please be assured as we have forwarded this issue to our concerned team and they are going to make sure that you will not face such issues in your future purchase.</div>
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<div dir="ltr">We have also checked and found that you have created the return request for the two items under the same order id.</div>
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<div dir="ltr">​The driver is out for pickup for your items. If you did not receive any call from the courier partner kindly get back to us.<br> <br>Feel free to get in touch with us for further assistance.</div>
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<div dir="ltr"><div style="margin-top:0px;margin-bottom:1rem">Thank You,<br><span style="color:rgb( 0 , 0 , 0 );font-family:'-apple-system' , 'blinkmacsystemfont' ," dir="ltr">Max </span>Support Team</div></div>
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</blockquote></div>  https://landmarkgroupservice.freshdesk.com/helpdesk/tickets/6029503