Subject: Ticket Assigned - Conversation with User
From: Splash <[email-masked]>
To: [email-masked]
Date: Fri, 14 Apr 2023 09:58:32 +0000

Hi Mohammad Khalid,  A new ticket has been assigned to you. Please follow the link below to view the ticket.  Conversation with User User                    Dears, i have a problem in order #9424857815. I recived 2 packs of brief with a wrong size, i ordered size 14 and i recived the pack mix between size 14 and size 12!!! (Find attached the photos with the wrong size) And i can't do return request from the Application.  Please refund the money as soon as possible.  Waiting for your reply.  Rania Nazir.  055 477 0431           12:04 PM, 14th Apr                     User                             12:04 PM, 14th Apr                     User                    And this is w           12:05 PM, 14th Apr                     User                    And this is what i recived when i sent an email           12:05 PM, 14th Apr                     User                    How i suppose to return this items?           12:06 PM, 14th Apr                     User                    Any help???
 ?           01:35 PM, 14th Apr                     User                    Seems that no one will help and i have to do complain to consumer rights.           01:35 PM, 14th Apr                   Mohammad                   Good Evening Rania, Thank you for contacting Splash, This is Khalid, I will be happy to help you.           01:43 PM, 14th Apr                   Mohammad                   We request you to kindly let us know the item name so that we can check and assist you accordingly.           01:45 PM, 14th Apr                   Mohammad                   As we have not received a response, this chat will be closed automatically. Please feel free to get in touch with us in case of any unanswered query.           01:49 PM, 14th Apr                   Mohammad                   Hi, I'm not getting a response from you. Are we still connected?           01:50 PM, 14th Apr                   Mohammad                   Hi Rania, I have not received a response from you still, please c
 onfirm if we are still connected?           01:53 PM, 14th Apr                   Mohammad                   As we have not received a response, this chat will be closed automatically. Please feel free to get in touch with us in case of any unanswered query.           01:57 PM, 14th Apr                                          View conversation in Freshchat https://landmarkgroupservice.freshdesk.com/helpdesk/tickets/6063048