Subject: Ticket Assigned - Conversation with Suhrafaisal
From: Max <[email-masked]>
To: [email-masked]
Date: Fri, 14 Apr 2023 09:21:41 +0000

Hi Mohammad Khalid,  A new ticket has been assigned to you. Please follow the link below to view the ticket.  Conversation with Suhrafaisal Suhrafaisal                    Hello good afternoon,  I purchased some items from Max and asked for a return. I chose shukran pay as a refund. I am not familiar with these. How will it be refunded?           01:12 PM, 14th Apr                     Suhrafaisal                    Can you please help me?           01:12 PM, 14th Apr                   Mohammad                   Good Afternoon Fathima, Thank you for contacting Max. My name is Khalid. I will be happy to help you.           01:14 PM, 14th Apr                   Mohammad                   Please note, as per the return tracking ID : SD010396139, we can see that your items has been collected from you on 14/04/23.           01:17 PM, 14th Apr                   Mohammad                   We would like to inform you that your product will take 2 - 3 business days to reach our warehouse and it will take us 1 - 2 business days from the time we receive your return to conduct a quality check and issue your refund.           01:17 PM, 14th Apr                   Mohammad                   ​Once the refund of amount AED 36 will be done, it will be credited to your Shukran Pay wallet instantly.           01:17 PM, 14th Apr                   Mohammad                   Is there anything else I can assist you with?           01:19 PM, 14th Apr                     Suhrafaisal                    Thank you so much ? Everything clear           01:19 PM, 14th Apr                   Mohammad                   It was a pleasure to assist you. Thank you for shopping with Max.  Have a wonderful day.           01:20 PM, 14th Apr                                          View conversation in Freshchat https://landmarkgroupservice.freshdesk.com/helpdesk/tickets/6062770