Subject: Ticket Assigned - Conversation with Jazz
From: Max <[email-masked]>
To: [email-masked]
Date: Fri, 14 Apr 2023 08:41:28 +0000

Hi Mohammad Khalid,  A new ticket has been assigned to you. Please follow the link below to view the ticket.  Conversation with Jazz Jazz                    Hello           12:22 PM, 14th Apr                   Mohammad                   Good Afternoon Dear Customer, Thank you for contacting Max. My name is Khalid. How may I assist you today?           12:26 PM, 14th Apr                     Jazz                             12:30 PM, 14th Apr                     Jazz                    Reschedule           12:30 PM, 14th Apr                   Mohammad                   We have checked and found as per the tracking details that the order was cancelled at your end, hence the courier now returned the order back to warehouset.           12:33 PM, 14th Apr                   Mohammad                   *warehouse           12:33 PM, 14th Apr                   Mohammad                   Unfortunately once the items have already been initiated as a return we are unable to reship the items.   
         12:33 PM, 14th Apr                     Jazz                    I told already to the delivery guy  that I'm not home I'm on duty I will reschedule           12:34 PM, 14th Apr                   Mohammad                   We are sorry but now the order has been delivered back to warehouse.           12:35 PM, 14th Apr                   Mohammad                   We would request you to please simply order the same items again from our website and we will try to deliver it on time.           12:36 PM, 14th Apr                     Jazz                    Ok           12:36 PM, 14th Apr                   Mohammad                   Is there anything else I can assist you with?           12:37 PM, 14th Apr                     Jazz                    Can u please order for me same items??           12:38 PM, 14th Apr                   Mohammad                   We are sorry to inform you but we are not authorized to place the order for you.           12:39 PM, 14th Apr             
       Mohammad                   As per the policy you will have to pay the order at your end.           12:39 PM, 14th Apr                   Mohammad                   It was a pleasure to assist you. Thank you for shopping with Max.  Have a wonderful day.           12:41 PM, 14th Apr                                          View conversation in Freshchat https://landmarkgroupservice.freshdesk.com/helpdesk/tickets/6062542