Subject: Ticket Assigned - Conversation with HMSA
From: Max <[email-masked]>
To: [email-masked]
Date: Fri, 14 Apr 2023 08:30:24 +0000

Hi Mohammad Khalid,  A new ticket has been assigned to you. Please follow the link below to view the ticket.  Conversation with HMSA HMSA                    Hi           12:02 PM, 14th Apr                     HMSA                    Hi Siddik Arafath, your order number is 9426087268. The tracking number is LM144958047.           12:03 PM, 14th Apr                     HMSA                    No any update regarding delivery date           12:03 PM, 14th Apr                   Mohammad                   Good Afternoon Siddik, Thank you for contacting Max. My name is Khalid. I would be happy to help you           12:12 PM, 14th Apr                     HMSA                    Kindly update status           12:13 PM, 14th Apr                   Mohammad                   Thank you for your patienec.           12:15 PM, 14th Apr                   Mohammad                   We have checked and found that your order has arrived at the collection location.           12:15 PM, 14th Apr                   Mohammad                   We would like to inform you, kindly make sure to have your any National ID or Passport, during the pickup.           12:16 PM, 14th Apr                   Mohammad                   Also, make sure to have the SMS ready, as it is needed in the branch to be able to complete the pickup process.  ​           12:16 PM, 14th Apr                     HMSA                    Why I didn’t receive any notification           12:16 PM, 14th Apr                     HMSA                    Every time happens same like           12:16 PM, 14th Apr                     HMSA                    Kindly provide proper services           12:17 PM, 14th Apr                   Mohammad                   We are sorry for the inconvenience caused to you.           12:17 PM, 14th Apr                   Mohammad                   We will forward the issue to the concerned team to deliver you the message for order confirmation.           12:17 PM, 14th Apr                     HMSA                    So today i can take from shop           12:18 PM, 14th Apr                   Mohammad                   Kindly let us know if you receive any sms containing the confirmation code.           12:20 PM, 14th Apr                     HMSA                    That’s my issue I didn’t receive any notification from your side           12:22 PM, 14th Apr                   Mohammad                   If you did not receive any code we request you to kindly wait for the same as we will ask the team to send you the sms containing the confirmation code as it needed at the time of collection.           12:23 PM, 14th Apr                     HMSA                    When I order that time mentioned tomorrow delivery after that no update           12:24 PM, 14th Apr                   Mohammad                   We request you to kindly allow us some time so that we can do the needful for you.           12:26 PM, 14th Apr                   Mohammad                   It was a pleasure to assist you. Thank you for shopping with Max.  Have a wonderful day.           12:29 PM, 14th Apr                                          View conversation in Freshchat https://landmarkgroupservice.freshdesk.com/helpdesk/tickets/6062472