Subject: Ticket Assigned - Conversation with Arman
From: Splash <[email-masked]>
To: [email-masked]
Date: Fri, 14 Apr 2023 07:41:17 +0000

Hi Mohammad Khalid,  A new ticket has been assigned to you. Please follow the link below to view the ticket.  Conversation with Arman Arman                    Bot:  Hi, welcome to Splash Fashions?مرحبًا بك في سبلاش Bot:  Hi Arman, what do you need help with? Customer:  ? Order Status Bot:  Please enter your order number to continue. Customer:  9426483247 Bot:    Sorry, your order was not processed.   Your purchase couldn't be completed. We haven't deducted the payment from your card.?Please try again or use Cash on Delivery   Bot:  Before you go, would you like to rate our Customer Service [Customer Feedback: Before you go, would you like to rate our Customer Service - Neither Satisfied or Dissatisfied] Bot:  Would you like to still talk to one of our agent? Customer:  Yes Bot:  Please enter your Email address Customer:  [email-masked] Bot:  Please enter your Phone number Customer:  0582073499            11:07 AM, 14th Apr                     Arman                    Okk           11:07 AM, 14th Apr                     Arman                    Hii           11:09 AM, 14th Apr                   Mohammad                   Good Morning Arman, Thank you for contacting Splash. My name is Khalid. I would be happy to help you.           11:10 AM, 14th Apr                     Arman                    Sir I order with splash           11:11 AM, 14th Apr                     Arman                    I don't know why my order not process           11:11 AM, 14th Apr                     Arman                    9426483247           11:11 AM, 14th Apr                     Arman                    Order no.           11:12 AM, 14th Apr                     Arman                    Now I try again to purchase but the coopan SPF15 not valid for me           11:12 AM, 14th Apr                     Arman                    Please help ne           11:12 AM, 14th Apr                   Mohammad                   Thank you for sharing the order details. Please allow me a moment to check this for you.           11:13 AM, 14th Apr                     Arman                    Any update           11:16 AM, 14th Apr                   Mohammad                   Thank you for your patience.           11:18 AM, 14th Apr                   Mohammad                   We have checked and found that your order 9426483247 was not placed successfully as the payment was not captured.           11:19 AM, 14th Apr                   Mohammad                   If a transaction is not captured, it will be reversed back to the card. You can also contact your bank to confirm the same information.           11:19 AM, 14th Apr                     Arman                    No           11:19 AM, 14th Apr                     Arman                    Payment not prblem           11:20 AM, 14th Apr                     Arman                    The first purchase coopan           11:20 AM, 14th Apr                     Arman                    Is not valid for me           11:20 AM, 14th Apr                     Arman                    Please help me for discount coopab           11:20 AM, 14th Apr                   Mohammad                   Kindly note that we are offering you the voucher of AED 20 as compensation voucher which you will be able to us on order value of AED 137 or more.           11:26 AM, 14th Apr                   Mohammad                   We request you to kindly provide your acceptance regarding the same.           11:30 AM, 14th Apr                   Mohammad                   Hi, I'm not getting a response from you. Are we still connected?           11:33 AM, 14th Apr                   Mohammad                   Hi Arman, I have not received a response from you still, please confirm if we are still connected?           11:35 AM, 14th Apr                   Mohammad                   As we have not received a response, this chat will be closed automatically. Please feel free to get in touch with Splash in case of any unanswered query.           11:40 AM, 14th Apr                                          View conversation in Freshchat https://landmarkgroupservice.freshdesk.com/helpdesk/tickets/6062239