Subject: Ticket Assigned - Conversation with Mariaimran
From: Centrepoint <[email-masked]>
To: [email-masked]
Date: Fri, 14 Apr 2023 07:24:36 +0000

Hi Mohammad Khalid,  A new ticket has been assigned to you. Please follow the link below to view the ticket.  Conversation with Mariaimran Mariaimran                    Bot:  Hi, welcome to Centrepoint Stores ?مرحبًا بك في متاجر سنتربوينت Bot:  ✍️ Please enter your name Customer:  Mariaimran Bot:  Hi Mariaimran, what do you need help with? Customer:  ? Order Status Bot:  Please enter your order number to continue. Customer:  9426207343 Bot:    Your order is on the way?    Track your order here: https://www.fareye.co/track.html?com_code=lmc&pm_Id=622&track_page_version=v2&thex=ffffff&only_latest=false&tracking_number=FC041323003808     You can also easily track your order from My Account > Order History.   Bot:  Before you go, would you like to rate our Customer Service [Customer Feedback: Before you go, would you like to rate our Customer Service - Neither Satisfied or Dissatisfied] Bot:  Would you like to ? Customer:  Talk to Agent Bot:  Please enter your Email address Customer:  [email-masked] Bot:  Please enter your Phone number Customer:  055-2523919            11:03 AM, 14th Apr                     Mariaimran                    Ok           11:04 AM, 14th Apr                   Mohammad                   Good Morning Maria, Thank you for contacting Centrepoint. My name is Khalid. I would be happy to help you.           11:05 AM, 14th Apr                   Mohammad                   As per the tracking details your order is out for delivery.           11:05 AM, 14th Apr                   Mohammad                   Kindly note that you will receive the call from the courier agent prior to the delivery to arrange the time for delivery.           11:05 AM, 14th Apr                   Mohammad                   We would request you to kindly make sure that your contact number is active to avoid any delay.           11:05 AM, 14th Apr                   Mohammad                   Also note that our delivery team delivers the order till 10PM.           11:06 AM, 14th Apr                   Mohammad                   If you do not receive the order till 10 you can contact us again and we will do the needful for you.           11:06 AM, 14th Apr                     Mariaimran                    Good morning           11:06 AM, 14th Apr                     Mariaimran                    Do ur delivery guys r not allowed to deliver during fasting timing           11:07 AM, 14th Apr                   Mohammad                   Kindly note that our delivery team delivers the order till 10PM.           11:08 AM, 14th Apr                   Mohammad                   The delivery agent will call you before attempting for delivery to arrange the time of delivery and you can instruct him to deliver the order as per your convenience.           11:09 AM, 14th Apr                   Mohammad                   Is there anything else I can assist you with?           11:10 AM, 14th Apr                     Mariaimran                    I already spoke to him he had off on Saturday n today im not available what to do then           11:10 AM, 14th Apr                   Mohammad                   Kindly share with us your preferred date and time and will forward the same to the delivery team to arrange the deliver as per your convenience.           11:12 AM, 14th Apr                     Mariaimran                    Today before 6           11:13 AM, 14th Apr                     Mariaimran                    But the delivery guy is saying we r not delivering before iftar as all the drivers r fasting           11:14 AM, 14th Apr                     Mariaimran                    N they have off on Saturday           11:14 AM, 14th Apr                     Mariaimran                    To i have to wait till Sunday           11:14 AM, 14th Apr                     Mariaimran                    But after iftar           11:14 AM, 14th Apr                   Mohammad                   We will ask the delivery team to check if they can deliver the order at iftar timings.           11:15 AM, 14th Apr                   Mohammad                   We request you to kindly allow us some time so that we can do the needful for you.           11:15 AM, 14th Apr                     Mariaimran                    Before 6 they can deliver           11:16 AM, 14th Apr                     Mariaimran                    Not exact on iftari time           11:16 AM, 14th Apr                   Mohammad                   Ok we will ask them to deliver the order before 6.           11:20 AM, 14th Apr                   Mohammad                   We request you to kindly allow us some time so that we can do the needful for you.           11:20 AM, 14th Apr                   Mohammad                   It was a pleasure to assist you. Thank you for shopping with Centrepoint.  Have a wonderful day.           11:24 AM, 14th Apr                                          View conversation in Freshchat https://landmarkgroupservice.freshdesk.com/helpdesk/tickets/6062170