Subject: Ticket Assigned - Conversation with Wasim Akram
From: Splash <[email-masked]>
To: [email-masked]
Date: Fri, 14 Apr 2023 07:03:57 +0000

Hi Mohammad Khalid,  A new ticket has been assigned to you. Please follow the link below to view the ticket.  Conversation with Wasim Akram Wasim Akram                    Bot:  Hi, welcome to Splash Fashions?مرحبًا بك في سبلاش Bot:  ✍️ Please enter your name Customer:  Wasim Akram Bot:  Hi Wasim Akram, what do you need help with? Customer:  ? Order Status Bot:  Please enter your order number to continue. Customer:  9425714561 Bot:    It's almost yours! ? Your order will soon be ready for collection.   We'll let you know when you can pick it up.  Bot:  Before you go, would you like to rate our Customer Service [Customer Feedback: Before you go, would you like to rate our Customer Service - Extremely Dissatisfied] Bot:  Would you like to still talk to one of our agent? Customer:  Yes Bot:  Please enter your Email address Customer:  [email-masked] Bot:  Please enter your Phone number Customer:  0567862427            10:38 AM, 14th Apr                   Mohammad                   Good Morning Wasim, Thank you for contacting Splash. My name is Khalid. I would be happy to help you.           10:41 AM, 14th Apr                     Wasim Akram                    Hi Mr Khalid           10:41 AM, 14th Apr                     Wasim Akram                    hope you are doing well           10:41 AM, 14th Apr                     Wasim Akram                    I have a issue with my online order           10:41 AM, 14th Apr                     Wasim Akram                    9425714561           10:41 AM, 14th Apr                     Wasim Akram                    I placed order on 10th April night time           10:42 AM, 14th Apr                     Wasim Akram                    and today it's 14th April           10:42 AM, 14th Apr                     Wasim Akram                    as per website it showed me by 11th I will receive message to collect but it's been very long           10:42 AM, 14th Apr                   Mohammad                   Thank you for sharing the concern.           10:44 AM, 14th Apr                   Mohammad                   We are really sorry that your order took too long.           10:44 AM, 14th Apr                   Mohammad                   Kindly note that we are going to escalate the issue to the store team to make it ready for collection at the earliest.           10:44 AM, 14th Apr                   Mohammad                   We request you to kindly allow us some time so that we can do the needful for you.           10:45 AM, 14th Apr                     Wasim Akram                    Please           10:45 AM, 14th Apr                     Wasim Akram                    okay           10:45 AM, 14th Apr                     Wasim Akram                    Also, if it is not packed yet           10:46 AM, 14th Apr                     Wasim Akram                    please tell them the length should also be 30           10:46 AM, 14th Apr                     Wasim Akram                    waist 30 and length 30           10:46 AM, 14th Apr                   Mohammad                   We checked and found that you placed the order for size 30.           10:48 AM, 14th Apr                     Wasim Akram                    yes           10:48 AM, 14th Apr                     Wasim Akram                    but the length as well           10:49 AM, 14th Apr                     Wasim Akram                    cause that is not mentioned on the website           10:49 AM, 14th Apr                   Mohammad                   Kindly note that we cannot assure you about the length.           10:54 AM, 14th Apr                   Mohammad                   If you found any issue after order reeving kindly return it.           10:54 AM, 14th Apr                     Wasim Akram                    Can I change it in store at the same time?           10:55 AM, 14th Apr                     Wasim Akram                    if length is not correct and the right one is available in store?           10:55 AM, 14th Apr                   Mohammad                   Yes you can also change it at store.           10:58 AM, 14th Apr                   Mohammad                   Is there anything else I can assist you with?           10:59 AM, 14th Apr                     Wasim Akram                    No           11:01 AM, 14th Apr                     Wasim Akram                    but please ask them to hurry           11:01 AM, 14th Apr                     Wasim Akram                    cause even if I get the order           11:01 AM, 14th Apr                   Mohammad                   Sure we will ask them to make it at the earliest.           11:01 AM, 14th Apr                     Wasim Akram                    correct size might get over in store           11:01 AM, 14th Apr                     Wasim Akram                    thank you Mr. Khalid           11:01 AM, 14th Apr                     Wasim Akram                    that was all           11:02 AM, 14th Apr                     Wasim Akram                    Have a great day           11:02 AM, 14th Apr                   Mohammad                   It was a pleasure to assist you. Thank you for shopping with Splash.  Have a wonderful day.           11:03 AM, 14th Apr                                          View conversation in Freshchat https://landmarkgroupservice.freshdesk.com/helpdesk/tickets/6062067