Subject: Ticket Assigned - Conversation with Hi
From: Centrepoint <[email-masked]>
To: [email-masked]
Date: Fri, 14 Apr 2023 06:55:37 +0000

Hi Mohammad Khalid,  A new ticket has been assigned to you. Please follow the link below to view the ticket.  Conversation with Hi Hi                    Bot:  Hi, welcome to Centrepoint Stores ?مرحبًا بك في متاجر سنتربوينت Bot:  ✍️ Please enter your name Customer:  Hi Bot:  Hi Hi, what do you need help with? Customer:  ? Returns Process Bot:    Want to return something?   No problem. ? You can do it in 3 easy ways:   1. Request a return online. Simply go to order history in My Account.   2. Drop into one of our nearest stores and hand over your return.   3. Or call us on 800-6927 and our team will arrange a return pickup.   For more details, check out  Returns Process under Help Centre.  Bot:  Before you go, would you like to rate our Customer Service Customer:  Start Again Bot:  Hi, welcome to Centrepoint Stores ?مرحبًا بك في متاجر سنتربوينت Bot:  Hi Hi, what do you need help with? Customer:  ? Refund Information Bot:   Returned some items? Here's how your refund works ?    After we receive your returns, we'll carry out a quality check and initiate your refund, depending on your payment method.   Paid by card - card issuer may take an additional 2-15 business days to process the transaction.   Paid by debit card "NAPS"- card issuer may take an additional 2-15 business days to process the transaction.    Canceled your order? Your refund will depend on your payment method.   Paid by card - card issuer may take an additional 2-15 business days to process the transaction.    For more details, go to Returns Process and Returns Policy under Help Centre.  Bot:  Before you go, would you like to rate our Customer Service [Customer Feedback: Before you go, would you like to rate our Customer Service - Extremely Dissatisfied] Bot:  Would you like to ? Customer:  Talk to Agent Bot:  Please enter your Email address Customer:  [email-masked] Bot:  Please enter your Phone number Customer:  0097451000295            10:24 AM, 14th Apr                     Hi                    Ok           10:25 AM, 14th Apr                   Mohammad                   Good Morning Narjes, Thank you for contacting Centrepoint. My name is Khalid. I would be happy to help you.           10:28 AM, 14th Apr                     Hi                    Hi           10:29 AM, 14th Apr                   Mohammad                   We have checked and fount two return request under the order id 4726082461.           10:29 AM, 14th Apr                   Mohammad                   And the driver is out for pickup for your items.           10:29 AM, 14th Apr                   Mohammad                   We would request you to kindly make sure that your contact number is active to avoid any delay.           10:29 AM, 14th Apr                     Hi                    I want the refund for the returned items to be credited to my account that I can order the correct items again           10:30 AM, 14th Apr                     Hi                    Please           10:30 AM, 14th Apr                     Hi                    Not to my bank account           10:30 AM, 14th Apr                     Hi                    To be faster           10:30 AM, 14th Apr                     Hi                    Or if the driver can bring the new items that I want to exchange           10:30 AM, 14th Apr                     Hi                    ??           10:31 AM, 14th Apr                     Hi                    Hello??           10:33 AM, 14th Apr                     Hi                    Excuse w!           10:33 AM, 14th Apr                     Hi                    Me*           10:33 AM, 14th Apr                   Mohammad                   Please be informed that the driver will not bring the exchange items as in the online return request you only get the refund.           10:33 AM, 14th Apr                     Hi                    Ok           10:33 AM, 14th Apr                     Hi                    I want the refund to be in my account wallet           10:34 AM, 14th Apr                     Hi                    Not in the bank account           10:34 AM, 14th Apr                     Hi                    Please           10:34 AM, 14th Apr                   Mohammad                   If you need the refund in your wallet we advise you to return the items by visiting any nearby Centrepoint store.           10:37 AM, 14th Apr                     Hi                    Well ok           10:37 AM, 14th Apr                   Mohammad                   Is there anything else I can assist you with?           10:37 AM, 14th Apr                     Hi                    Can you cancel the driver?           10:37 AM, 14th Apr                     Hi                    I will go to the store           10:38 AM, 14th Apr                   Mohammad                   Wait for a moment.           10:39 AM, 14th Apr                     Hi                    Ok           10:39 AM, 14th Apr                   Mohammad                   We would like to inform you that we have cancelled the return request on behalf of you.           10:40 AM, 14th Apr                     Hi                    I had messages that the cancellation is for the items from max only           10:41 AM, 14th Apr                     Hi                    Not from centerpoint also           10:41 AM, 14th Apr                     Hi                    Can you make sure you cancel both please           10:42 AM, 14th Apr                     Hi                    ؟           10:43 AM, 14th Apr                   Mohammad                   Could you please confirm us the order id?           10:45 AM, 14th Apr                     Hi                    For max or centerpoint           10:45 AM, 14th Apr                     Hi                    ?           10:45 AM, 14th Apr                     Hi                    Could you respond to me quicker than you do           10:46 AM, 14th Apr                     Hi                    !!           10:46 AM, 14th Apr                     Hi                             10:47 AM, 14th Apr                   Mohammad                   Thank you for sharing the order number.           10:52 AM, 14th Apr                   Mohammad                   Kindly note that we have also cancelled the return request for the order id 4726080603           10:52 AM, 14th Apr                   Mohammad                   Is there anything else I can assist you with?           10:52 AM, 14th Apr                   Mohammad                   It was a pleasure to assist you. Thank you for shopping with Centrepoint.  Have a wonderful day.           10:55 AM, 14th Apr                                          View conversation in Freshchat https://landmarkgroupservice.freshdesk.com/helpdesk/tickets/6062028