Subject: Ticket Assigned - Conversation with Imen
From: Centrepoint <[email-masked]>
To: [email-masked]
Date: Fri, 14 Apr 2023 06:53:36 +0000

Hi Mohammad Khalid,  A new ticket has been assigned to you. Please follow the link below to view the ticket.  Conversation with Imen Imen                    Bot:  Hi, welcome to Centrepoint Stores ?مرحبًا بك في متاجر سنتربوينت Bot:  Hi Imen, what do you need help with? Customer:  ? Order Status Bot:  Please enter your order number to continue. Customer:  9425939486 Bot:    Your order is on the way?    Track your order here: https://www.fareye.co/track.html?com_code=lmc&pm_Id=622&track_page_version=v2&thex=ffffff&only_latest=false&tracking_number=FP041223002930     You can also easily track your order from My Account > Order History.   Bot:  Before you go, would you like to rate our Customer Service [Customer Feedback: Before you go, would you like to rate our Customer Service - Extremely Dissatisfied] Bot:  Would you like to ? Customer:  Talk to Agent            10:31 AM, 14th Apr                     Imen                    Hi           10:33 AM, 14th Apr                     Imen                    Hi           10:33 AM, 14th Apr                     Imen                    I need to know where is the order already paid no one called for delivery!!           10:34 AM, 14th Apr                     Imen                    Since 2 days           10:34 AM, 14th Apr                   Mohammad                   Good Morning Imen, Thank you for contacting Centrepoint. My name is Khalid. I would be happy to help you.           10:34 AM, 14th Apr                     Imen                    Hi           10:35 AM, 14th Apr                     Imen                    Please check           10:35 AM, 14th Apr                     Imen                    My order           10:35 AM, 14th Apr                     Imen                    Need asap to receive it           10:36 AM, 14th Apr                     Imen                    Hi           10:36 AM, 14th Apr                     Imen                    Reply please           10:36 AM, 14th Apr                   Mohammad                   Please allow me a moment to check this for you.           10:37 AM, 14th Apr                     Imen                    Ok           10:37 AM, 14th Apr                   Mohammad                   Thank you for your patience.           10:38 AM, 14th Apr                   Mohammad                   We have checked and found that your issue has already been forwarded to the delivery team.           10:38 AM, 14th Apr                   Mohammad                   We request you to kindly allow us some time so that we can do the needful for you.           10:39 AM, 14th Apr                     Imen                    OK need to know           10:39 AM, 14th Apr                     Imen                    When I will           10:39 AM, 14th Apr                     Imen                    Receive it           10:39 AM, 14th Apr                     Imen                    It birthday gift           10:39 AM, 14th Apr                     Imen                    And already           10:39 AM, 14th Apr                     Imen                    Ordered           10:40 AM, 14th Apr                     Imen                    Since 2 days           10:40 AM, 14th Apr                     Imen                    When I will receive it           10:40 AM, 14th Apr                     Imen                    Need answer           10:40 AM, 14th Apr                     Imen                    Please           10:40 AM, 14th Apr                   Mohammad                   We cannot assure you about the timings but will try to deliver it as earliest as possible.           10:40 AM, 14th Apr                     Imen                    I'm not asking about the time           10:41 AM, 14th Apr                     Imen                    But will be today           10:41 AM, 14th Apr                     Imen                    ??           10:41 AM, 14th Apr                     Imen                    The earliest at least should be today because already 2 days finish           10:42 AM, 14th Apr                   Mohammad                   We cannot assure you about the day as well but will ask the delivery team to deliver the order at the earliest.           10:42 AM, 14th Apr                     Imen                    Not able to reach call center           10:42 AM, 14th Apr                     Imen                    Live chat           10:42 AM, 14th Apr                     Imen                    They can not promise           10:43 AM, 14th Apr                     Imen                    Very poor services           10:43 AM, 14th Apr                     Imen                    Late to  reply           10:43 AM, 14th Apr                     Imen                    Very poor services really           10:43 AM, 14th Apr                   Mohammad                   We are really sorry for this delay.           10:45 AM, 14th Apr                   Mohammad                   Kindly note that we are following up with our team to deliver the order at the earliest.           10:46 AM, 14th Apr                   Mohammad                   Allow us some more time so that we can do the needful for you.           10:48 AM, 14th Apr                   Mohammad                   It was a pleasure to assist you. Thank you for shopping with Centrepoint.  Have a wonderful day.           10:53 AM, 14th Apr                                          View conversation in Freshchat https://landmarkgroupservice.freshdesk.com/helpdesk/tickets/6062018