Subject: Ticket Assigned - Conversation with User
From: Homecentre <[email-masked]>
To: [email-masked]
Date: Fri, 14 Apr 2023 06:47:34 +0000

Hi Mohammad Khalid,  A new ticket has been assigned to you. Please follow the link below to view the ticket.  Conversation with User User                    Goodmorning           10:29 AM, 14th Apr                     User                    Can I know what happen about my case?           10:30 AM, 14th Apr                   Mohammad                   Good Morning Dear Customer, Thank you for contacting Home Centre. My name is Khalid. I would be happy to help you.           10:30 AM, 14th Apr                     User                    I received order when I was outside kuwait  I have complain  They fixed the thing like they don't know how to fix they damaged the furniture and then they put stickers and then they left           10:31 AM, 14th Apr                   Mohammad                   We are really sorry for the inconvenience caused to you.           10:32 AM, 14th Apr                     User                    He damaged it when he fixed it  And he left without saying anyt
 hing           10:32 AM, 14th Apr                   Mohammad                   We request you to kindly share with us the image of the damaged product so that we can assist you further.           10:32 AM, 14th Apr                     User                             10:32 AM, 14th Apr                     User                             10:32 AM, 14th Apr                     User                             10:32 AM, 14th Apr                     User                             10:33 AM, 14th Apr                     User                    What I say for my guest they bring it like this or I buy it from homecenter used furniture           10:34 AM, 14th Apr                   Mohammad                   Thank you for sharing the details.           10:35 AM, 14th Apr                     User                    He make a hole in 2 side he stay along time to fixed it and then he don't know           10:35 AM, 14th Apr                   Mohammad                   Kindly note that we will
  forward the images to the concerned team to take the appropriate action asap.           10:35 AM, 14th Apr                   Mohammad                   We request you to kindly allow us some time so that we can do the needful for you.           10:35 AM, 14th Apr                     User                    Sure           10:36 AM, 14th Apr                     User                    Thank you           10:36 AM, 14th Apr                     User                    I hope there is action from your side I appreciate it           10:36 AM, 14th Apr                   Mohammad                   Is there anything else I can assist you with?           10:37 AM, 14th Apr                     User                    I was happy to buy it it's look amaizing but now om disappointed           10:38 AM, 14th Apr                     User                    Thank you           10:38 AM, 14th Apr                     User                    And please can I know how long will take to reply?         
   10:38 AM, 14th Apr                     User                    They must change it as soon as possible           10:39 AM, 14th Apr                     User                    And they must change the team who fixed the furniture           10:39 AM, 14th Apr                   Mohammad                   Once we will have any update we will inform you via email.           10:41 AM, 14th Apr                     User                    Ok           10:42 AM, 14th Apr                   Mohammad                   It was a pleasure to assist you. Thank you for shopping with Home Centre.  Have a wonderful day.           10:47 AM, 14th Apr                                          View conversation in Freshchat https://landmarkgroupservice.freshdesk.com/helpdesk/tickets/6061993