Subject: Ticket Assigned - Conversation with Hello
From: Centrepoint <[email-masked]>
To: [email-masked]
Date: Fri, 14 Apr 2023 06:28:16 +0000

Hi Mohammad Khalid,  A new ticket has been assigned to you. Please follow the link below to view the ticket.  Conversation with Hello Hello                    Bot:  Hi, welcome to Centrepoint Stores ?مرحبًا بك في متاجر سنتربوينت Bot:  Hi Hello, what do you need help with? Customer:  ? Refund Information Bot:    Returned some items? Here's how your refund works ?    After we receive your returns, we'll carry out a quality check and initiate your refund, depending on your payment method.   Paid by card - card issuer may take an additional 2-15 business days to process the transaction.   Paid by debit card "NAPS"- card issuer may take an additional 2-15 business days to process the transaction.    Canceled your order? Your refund will depend on your payment method.   Paid by card - card issuer may take an additional 2-15 business days to process the transaction.    For more details, go to Returns Process and Returns Policy under Help Centre.  Bot:  Before you go, would you like to rate our Customer Service [Customer Feedback: Before you go, would you like to rate our Customer Service - Extremely Dissatisfied] Bot:  Would you like to ? Customer:  Talk to Agent            10:11 AM, 14th Apr                     Hello                    Hi           10:11 AM, 14th Apr                     Hello                    I have 2 orders and made return request for both and i put the items for both orders in one box           10:12 AM, 14th Apr                   Mohammad                   Good Morning Dear Customer, Thank you for contacting Centrepoint. My name is Khalid. I would be happy to help you.           10:12 AM, 14th Apr                     Hello                    It is showing that only one order is being processed for refund for the returned items           10:12 AM, 14th Apr                     Hello                    How about the other one           10:13 AM, 14th Apr                   Mohammad                   Thank you for your patience           10:18 AM, 14th Apr                   Mohammad                   Could you please let us know the order id so that we can check and assist you further.           10:18 AM, 14th Apr                   Mohammad                   Hi, I'm not getting a response from you. Are we still connected?           10:22 AM, 14th Apr                   Mohammad                   Hi Duaa, I have not received a response from you still, please confirm if we are still connected?           10:24 AM, 14th Apr                   Mohammad                   As we have not received a response, this chat will be closed automatically. Please feel free to get in touch with Centrepoint in case of any unanswered query.           10:27 AM, 14th Apr                                          View conversation in Freshchat https://landmarkgroupservice.freshdesk.com/helpdesk/tickets/6061921