Subject: Ticket Assigned - Conversation with Sruthi Pv
From: Centrepoint <[email-masked]>
To: [email-masked]
Date: Fri, 14 Apr 2023 06:21:53 +0000

Hi Mohammad Khalid,  A new ticket has been assigned to you. Please follow the link below to view the ticket.  Conversation with Sruthi Pv Sruthi Pv                    Bot:  Hi, welcome to Centrepoint Stores ?مرحبًا بك في متاجر سنتربوينت Bot:  Hi Sruthi Pv, what do you need help with? Customer:  ? Order Status Bot:  Please enter your order number to continue. Customer:  9425669506 Bot:    Your order is on the way?    Track your order here: https://www.fareye.co/track.html?com_code=lmc&pm_Id=622&track_page_version=v2&thex=ffffff&only_latest=false&tracking_number=FP041123002338     You can also easily track your order from My Account > Order History.   Bot:  Before you go, would you like to rate our Customer Service [Customer Feedback: Before you go, would you like to rate our Customer Service - Extremely Dissatisfied] Bot:  Would you like to ? Customer:  Talk to Agent            10:02 AM, 14th Apr                   Mohammad                   Good Morning Sruthi, Thank you for contacting Centrepoint. My name is Khalid. I would be happy to help you.           10:05 AM, 14th Apr                     Sruthi Pv                    Hello. I have a prepaid order which has to be delivered on april 11th           10:05 AM, 14th Apr                     Sruthi Pv                    If it is not possible please cancel the order           10:06 AM, 14th Apr                   Mohammad                   Thank you for sharing the order details. Please allow me a moment to check this for you.           10:06 AM, 14th Apr                   Mohammad                   Thank you for your patience.           10:08 AM, 14th Apr                   Mohammad                   We are sorry for the delay in delivery of your order.           10:08 AM, 14th Apr                   Mohammad                   Kindly note that we will forward the issue to the delivery team to expedite the delivery.           10:08 AM, 14th Apr                   Mohammad                   We request you to kindly allow us some time so that we can do the needful for you.           10:08 AM, 14th Apr                     Sruthi Pv                    From last 2daya I am hearing the same           10:09 AM, 14th Apr                     Sruthi Pv                    Extremely dissatisfied with the service           10:10 AM, 14th Apr                     Sruthi Pv                    I want to cancel my order and get back money           10:10 AM, 14th Apr                     Sruthi Pv                    And want to file a complaint too           10:10 AM, 14th Apr                     Sruthi Pv                    What is the procedure           10:10 AM, 14th Apr                   Mohammad                   We would like to inform you that we won't be able to cancel your order at the moment as your order is in transit and is with the courier now. However, we would request you to not accept the delivery of your order.           10:11 AM, 14th Apr                   Mohammad                   Also if you receive a call from the courier agent, we request you to inform him to cancel the delivery.           10:11 AM, 14th Apr                     Sruthi Pv                    Then will I get the money back?           10:12 AM, 14th Apr                     Sruthi Pv                    From 12th onwards it's showing out for delivery           10:13 AM, 14th Apr                   Mohammad                   Yes you will get the money back on to your original mode of payment within 7-14 days.           10:13 AM, 14th Apr                     Sruthi Pv                    Is there any complaint registeration platform in your organization           10:15 AM, 14th Apr                   Mohammad                   Kindly note that your complaint is already submitted to the delivery team.           10:17 AM, 14th Apr                   Mohammad                   It was a pleasure to assist you. Thank you for shopping with Centrepoint.  Have a wonderful day.           10:21 AM, 14th Apr                                          View conversation in Freshchat https://landmarkgroupservice.freshdesk.com/helpdesk/tickets/6061903