Subject: New Reply Received - Re: BROKEN ITEM (powder play banana compact) order# 9426112787
From: Centrepoint <[email-masked]>
To: [email-masked]
Date: Fri, 14 Apr 2023 05:06:51 +0000

Hi Mohammad Khalid,  The customer has responded to the ticket.  Re: BROKEN ITEM (powder play banana compact) order# 9426112787  Ticket comment <div dir="auto">Good day!</div>
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<div dir="auto">Is it possible to put the refund on my shukran account? So i can re order the same item?</div>
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<div>On Fri, 14 Apr 2023 at 9:02 AM Centrepoint &lt;<a href="mailto:[email-masked]" rel="noreferrer">[email-masked]</a>&gt; wrote:<br>
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<div dir="ltr" style='font-family:-apple-system,BlinkMacSystemFont,"Segoe UI",Roboto,"Helvetica Neue",Arial,sans-serif'>Hi Jennifer,<br><br>Thank you for contacting Centrepoint.</div>
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<div dir="ltr" style='font-family:-apple-system,BlinkMacSystemFont,"Segoe UI",Roboto,"Helvetica Neue",Arial,sans-serif'>We understand you were expecting the item to arrive to you in perfect condition, and we feel very sorry that on this instance we could not meet your expectations.<br><br>We would like to inform you that a return request has been created for order No. 9426112787 for the item SUGAR Powder Play Banana Compact dated on 14/04/2023, and the collection will be processed by the transportation partner, LMG within 2 to 5 working days. <br><br>In the event that the returns are not received by the transport partner LMG within the specified time, please contact us again in order to serve you to the fullest.<br><br>You can also track the return request via the LMG website <a href="https://rb.gy/summ" rel="noreferrer" target="_blank" style='font-family:-apple-system,BlinkMacSystemFont,"Segoe UI",Roboto,"Helvetica Neue",Arial,sans-serif'>https://rb.gy/summ</a> through the tracking number RP041423002960.</div>
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<div dir="ltr" style='font-family:-apple-system,BlinkMacSystemFont,"Segoe UI",Roboto,"Helvetica Neue",Arial,sans-serif'>We also would like to inform you that your product will take 2 - 3 business days to reach our warehouse after successful pickup and it will take us 1 - 2 business days from the time we receive your return to conduct a quality check and issue your refund. <br><br>Once the refund of amount AED 34.62 will be done, it may take upto 7-14 days to reflect in your bank account.<br><br>Regarding the other item kindly let us know the name of the item along with the reason of return and we will create the return request for the same as well on behalf of you.<br><br>Do not hesitate to contact us if you have any inquiries.</div>
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<div dir="ltr" style='font-family:-apple-system,BlinkMacSystemFont,"Segoe UI",Roboto,"Helvetica Neue",Arial,sans-serif'><div style='font-family:-apple-system,BlinkMacSystemFont,"Segoe UI",Roboto,"Helvetica Neue",Arial,sans-serif'><br></div></div>
<div style='margin-top:0px;margin-bottom:1rem;box-sizing:border-box;font-family:-apple-system,BlinkMacSystemFont,"Segoe UI",Roboto,"Helvetica Neue",Arial,sans-serif' dir="ltr">Thank You,<br style="box-sizing:border-box"><span style='font-family:-apple-system,BlinkMacSystemFont,"Segoe UI",Roboto,"Helvetica Neue",Arial,"Noto Sans",sans-serif,"Apple Color Emoji","Segoe UI Emoji","Segoe UI Symbol","Noto Color Emoji";font-size:14px;font-style:normal;font-variant-ligatures:normal;font-variant-caps:normal;font-weight:400;letter-spacing:normal;text-align:left;text-indent:0px;text-transform:none;white-space:normal;word-spacing:0px;float:none;box-sizing:border-box;display:inline!important;color:rgb(0,0,0)' dir="ltr">Centrepoint </span>Support Team</div>
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