Subject: Ticket Assigned - Conversation with Juwel Āhmed
From: Centrepoint <[email-masked]>
To: [email-masked]
Date: Thu, 13 Apr 2023 16:31:13 +0000

Hi Mohammad Khalid,  A new ticket has been assigned to you. Please follow the link below to view the ticket.  Conversation with Juwel Āhmed Juwel Āhmed                    Hi           08:14 PM, 13th Apr                   Centrepoint UAE whatsapp bot                    Hello, welcome to Centrepoint!?   مرحبًا بك في سنتربوينت            08:14 PM, 13th Apr                   Centrepoint UAE whatsapp bot                    Hello Juwel Āhmed , what can we help you with today?  ??   لتغيير لغة المحادثة للعربية ، اكتب عربي            08:14 PM, 13th Apr                     Juwel Āhmed                    � Refund Information           08:14 PM, 13th Apr                   Centrepoint UAE whatsapp bot                    Returned some items? Here's how your refund works ?    After we receive your returns, we'll carry out a quality check and initiate your refund, depending on your payment method.   Credit or Debit Card  - Your refund will be credited to your card or bank account.  It may take an extra 4-15 business days to complete the transaction.   PayPal - Your refund will be credited to your PayPal account. It may take an extra 4-15 business days to complete the transaction.   Cash ? - You'll receive a refund to My Credit in your account if you're a registered user, or a Return Voucher if you're a guest user. This will take 4-7 business days.    If your products have been cancelled, this is how your refund works?    Your refund will depend on your payment method.   Credit or Debit Card  - Your refund will be credited to your card or bank account.  It may take an extra 4-15 business days to complete the transaction.   PayPal - Your refund will be credited to your PayPal account. It may take an extra 4-15 business days to complete the transaction.   If your return and refund are taking a little longer, don't worry.?  We just need more time to process your returns during sales.    For more details, go to Returns Process and Returns Policy under Help Centre.            08:14 PM, 13th Apr                   Centrepoint UAE whatsapp bot                   Before you go, let me know if I helped you with your query ?           08:14 PM, 13th Apr                     Juwel Āhmed                    No           08:14 PM, 13th Apr                   Centrepoint UAE whatsapp bot                   Would you like to ??           08:14 PM, 13th Apr                     Juwel Āhmed                    9419329471           08:14 PM, 13th Apr                   Centrepoint UAE whatsapp bot                   Would you like to ??           08:14 PM, 13th Apr                     Juwel Āhmed                    Talk to Agent           08:14 PM, 13th Apr                   Centrepoint UAE whatsapp bot                   Please enter your email address           08:14 PM, 13th Apr                     Juwel Āhmed                    Talk to Agent           08:14 PM, 13th Apr                   Centrepoint UAE whatsapp bot                   Please enter your email address           08:14 PM, 13th Apr                     Juwel Āhmed                    [email-masked]           08:15 PM, 13th Apr                   Centrepoint UAE whatsapp bot                   Please wait, our agent will be with you shortly. Thanks           08:15 PM, 13th Apr                   Mohammad                   Good Evening Juwel, Thank you for contacting Centrepoint, This is Khalid, I will be happy to help you.           08:22 PM, 13th Apr                     Juwel Āhmed                    Hii           08:24 PM, 13th Apr                     Juwel Āhmed                    Where is my refund           08:24 PM, 13th Apr                     Juwel Āhmed                    ???           08:24 PM, 13th Apr                     Juwel Āhmed                    9419329471 my order number           08:24 PM, 13th Apr                   Mohammad                   We would like to inform you that we will forward the issue to the store team to cancel the order issue the refund on priority.           08:24 PM, 13th Apr                   Mohammad                   We request you to kindly allow us some time so that we can do the needful for you.           08:24 PM, 13th Apr                     Juwel Āhmed                    Ok           08:25 PM, 13th Apr                   Mohammad                   Is there anything else I can assist you with?           08:25 PM, 13th Apr                     Juwel Āhmed                    9419329471           08:25 PM, 13th Apr                     Juwel Āhmed                    I want to cancel my order           08:25 PM, 13th Apr                     Juwel Āhmed                    Before 16day.complete but refund is not come ???           08:26 PM, 13th Apr                     Juwel Āhmed                    Why           08:26 PM, 13th Apr                   Mohammad                   That is what we already informed you that we will forward the issue issue to the store team to cancel the same order.           08:26 PM, 13th Apr                     Juwel Āhmed                    How many day ??           08:27 PM, 13th Apr                   Mohammad                   Once it will be cancelled we will inform you via email.           08:27 PM, 13th Apr                     Juwel Āhmed                    After refund come ??           08:27 PM, 13th Apr                   Mohammad                   We would like to inform you that the refund may take upto 7-14 days post order cancellation.           08:28 PM, 13th Apr                   Mohammad                   Kindly allow us some time so that we can do the needful for you.           08:29 PM, 13th Apr                   Mohammad                   It was a pleasure to assist you. Thank you for shopping with Centrepoint.  Have a wonderful day.           08:30 PM, 13th Apr                                          View conversation in Freshchat https://landmarkgroupservice.freshdesk.com/helpdesk/tickets/6058245