Subject: Ticket Assigned - Conversation with Hello
From: Centrepoint <[email-masked]>
To: [email-masked]
Date: Thu, 13 Apr 2023 16:07:06 +0000

Hi Mohammad Khalid,  A new ticket has been assigned to you. Please follow the link below to view the ticket.  Conversation with Hello Hello                    Bot:  Hi, welcome to Centrepoint Stores ?مرحبًا بك في متاجر سنتربوينت Bot:  ✍️ Please enter your name Customer:  Hello Bot:  Hi Hello, what do you need help with? Customer:  ? Order Status Bot:  Please enter your order number to continue. Customer:  4726273460 Bot:    Sorry, your order was not processed.   Your purchase couldn't be completed. We haven't deducted the payment from your card.?Please try again or use Cash on Delivery   Bot:  Before you go, would you like to rate our Customer Service [Customer Feedback: Before you go, would you like to rate our Customer Service - Extremely Dissatisfied] Bot:  Would you like to ? Customer:  Talk to Agent Bot:  Please enter your Email address Customer:  [email-masked] Bot:  Please enter your Phone number Customer:  0097470060885            07:46 PM, 13th Apr                   Mohammad                   Good Evening Mariam, Thank you for contacting Centrepoint, This is Khalid, I will be happy to help you.           07:54 PM, 13th Apr                   Mohammad                   Thank you for your patience.           07:58 PM, 13th Apr                   Mohammad                   We have checked and it appears that the following order number: 4726273460 was not placed successfully. Whenever this happens our system tries to capture the payment again automatically.           07:59 PM, 13th Apr                   Mohammad                   In this case, as we can the payment was captured again and a new order was placed successfully which is: 4726273469.           07:59 PM, 13th Apr                   Mohammad                   The payment has been captured only once from your account which is for the new successfully placed order 4726273469           07:59 PM, 13th Apr                   Mohammad                   You’ll receive an SMS and an email when your order is ready for collection.           07:59 PM, 13th Apr                   Mohammad                   Is there anything else I can assist you with?           08:03 PM, 13th Apr                   Mohammad                   It was a pleasure to assist you. Thank you for shopping with Centrepoint.  Have a wonderful day.           08:06 PM, 13th Apr                                          View conversation in Freshchat https://landmarkgroupservice.freshdesk.com/helpdesk/tickets/6058099