Subject: Ticket Assigned - Conversation with Meera
From: Centrepoint <[email-masked]>
To: [email-masked]
Date: Thu, 13 Apr 2023 14:40:10 +0000

Hi Mohammad Khalid,  A new ticket has been assigned to you. Please follow the link below to view the ticket.  Conversation with Meera Meera                    Hello           06:06 PM, 13th Apr                   Centrepoint UAE whatsapp bot                    Hello, welcome to Centrepoint!?   مرحبًا بك في سنتربوينت            06:06 PM, 13th Apr                   Centrepoint UAE whatsapp bot                    What language do you prefer?   ما هي اللغة التي تفضلها؟             06:06 PM, 13th Apr                     Meera                    English           06:06 PM, 13th Apr                   Centrepoint UAE whatsapp bot                    Hello Meera , what can we help you with today?  ??   لتغيير لغة المحادثة للعربية ، اكتب عربي            06:06 PM, 13th Apr                     Meera                    I got my order wrong           06:06 PM, 13th Apr                   Centrepoint UAE whatsapp bot                    Hello Meera , what can we help you with today?  ??   لتغيير لغة المحادثة للعربية ، اكتب عربي            06:06 PM, 13th Apr                     Meera                    � Returns Process           06:07 PM, 13th Apr                   Centrepoint UAE whatsapp bot                    Want to return something?   No problem. ? You can do it in 3 easy ways:   1. Request a return online. Simply go to order history in My Account.   2. Drop into one of our nearest stores and hand over your return.   3. Or call us on 8006927 and our team will arrange a return pickup.   For more details, check out  Returns Process under Help Centre.            06:07 PM, 13th Apr                   Centrepoint UAE whatsapp bot                   Before you go, let me know if I helped you with your query ?           06:07 PM, 13th Apr                     Meera                    No           06:07 PM, 13th Apr                   Centrepoint UAE whatsapp bot                   Would you like to ??           06:07 PM, 13th Apr                     Meera                    Talk to Agent           06:07 PM, 13th Apr                   Centrepoint UAE whatsapp bot                   Please enter your email address           06:07 PM, 13th Apr                     Meera                    [email-masked]           06:07 PM, 13th Apr                   Centrepoint UAE whatsapp bot                   Please wait, our agent will be with you shortly. Thanks           06:07 PM, 13th Apr                   Mohammad                   Good Evening Meera, Thank you for contacting Centrepoint, This is Khalid, I will be happy to assist you today.           06:08 PM, 13th Apr                     Meera                    Just received my Order 9426159724           06:08 PM, 13th Apr                     Meera                    And i got 2 shirts instead of shirt and pants           06:08 PM, 13th Apr                   Mohammad                   Thank you for sharing the order details. Please allow me a moment to check this for you.           06:09 PM, 13th Apr                     Meera                    This was my order           06:09 PM, 13th Apr                     Meera                    Received 2 tops without pant           06:10 PM, 13th Apr                   Mohammad                   Thank you for sharing the details.           06:12 PM, 13th Apr                   Mohammad                   Kindly note that we will create the return request for you.           06:13 PM, 13th Apr                   Mohammad                   Please wait a moment.           06:13 PM, 13th Apr                     Meera                    Should i return both pieces           06:13 PM, 13th Apr                     Meera                    Or only one top           06:13 PM, 13th Apr                     Meera                    And you will send the pants           06:13 PM, 13th Apr                   Mohammad                   You will have to return the both pieces.           06:16 PM, 13th Apr                     Meera                    And?           06:16 PM, 13th Apr                   Mohammad                   Kindly note that we have created the return request on behalf of you.           06:17 PM, 13th Apr                     Meera                    I want it           06:17 PM, 13th Apr                     Meera                    Hello??           06:17 PM, 13th Apr                     Meera                    Will you send other piece           06:17 PM, 13th Apr                   Mohammad                   You can track it through the link https://rb.gy/summ with the return tracking id RP041323005113           06:17 PM, 13th Apr                     Meera                    ?           06:18 PM, 13th Apr                     Meera                    I want exchange           06:18 PM, 13th Apr                     Meera                    Let them get me other piece while they take the return item           06:19 PM, 13th Apr                   Mohammad                   Kindly note that in online return request you will only get the refund.           06:20 PM, 13th Apr                   Mohammad                   One the refund will process kindly place the order again.           06:21 PM, 13th Apr                     Meera                    You said i have to return           06:21 PM, 13th Apr                     Meera                    I want exchange           06:21 PM, 13th Apr                   Mohammad                   We would like to inform you that the wrong items can only be return and refund.           06:22 PM, 13th Apr                     Meera                    Its the shops fault and mistake           06:22 PM, 13th Apr                     Meera                    Why do i lose what ive ordered           06:22 PM, 13th Apr                     Meera                    First time ordering and last time           06:23 PM, 13th Apr                     Meera                    Very inconvience service           06:23 PM, 13th Apr                   Mohammad                   Kindly accept our full apologies for the inconvenience we have caused you, this is definitely not the experience we wish you to have.           06:27 PM, 13th Apr                   Mohammad                   We would like to inform you that you can also visit any nearby Centrepoint store to get  it exchanged.           06:29 PM, 13th Apr                     Meera                    Is it available in stores?           06:30 PM, 13th Apr                     Meera                    I will go but what about the request you made should i tell them there or you will cancel it           06:30 PM, 13th Apr                   Mohammad                   Kindly note that store team can also cancel the return request.           06:35 PM, 13th Apr                   Mohammad                   Is there anything else I can assist you with?           06:38 PM, 13th Apr                     Meera                    Ok           06:38 PM, 13th Apr                   Mohammad                   It was a pleasure to assist you. Thank you for shopping with Centrepoint.  Have a wonderful day.           06:39 PM, 13th Apr                                          View conversation in Freshchat https://landmarkgroupservice.freshdesk.com/helpdesk/tickets/6057778