Subject: Ticket Assigned - Conversation with Mais
From: Centrepoint <[email-masked]>
To: [email-masked]
Date: Thu, 13 Apr 2023 14:38:01 +0000

Hi Mohammad Khalid,  A new ticket has been assigned to you. Please follow the link below to view the ticket.  Conversation with Mais Mais                    Bot:  Hi, welcome to Centrepoint Stores ?مرحبًا بك في متاجر سنتربوينت Bot:  ✍️ Please enter your name Customer:  Mais Bot:  Hi Mais, what do you need help with? Customer:  ? Returns Process Bot:    Want to return something?   No problem. ? You can do it in 3 easy ways:   1. Request a return online. Simply go to order history in My Account.   2. Drop into one of our nearest stores and hand over your return.   3. Or call us on 800-6927 and our team will arrange a return pickup.   For more details, check out  Returns Process under Help Centre.  Bot:  Before you go, would you like to rate our Customer Service [Customer Feedback: Before you go, would you like to rate our Customer Service - Extremely Dissatisfied] Bot:  Would you like to ? Customer:  Talk to Agent Bot:  Please enter your Email address Customer:  [email-masked] Bot:  Please enter your Phone number Customer:  0507171984            06:20 PM, 13th Apr                   Mohammad                   Good Evening Mais, Thank you for contacting Centrepoint, This is Khalid, I will be happy to assist you today.           06:26 PM, 13th Apr                   Mohammad                   We have checked and found that you tried to place the order on April 12 but the order did not places successfully as the amount was not captured at our end.           06:32 PM, 13th Apr                   Mohammad                   If a transaction is not captured, it will be reversed back to the card. You can also contact your bank to confirm the same information.           06:32 PM, 13th Apr                   Mohammad                   Is there anything else I can assist you with?           06:35 PM, 13th Apr                   Mohammad                   It was a pleasure to assist you. Thank you for shopping with Centrepoint.  Have a wonderful day.           06:37 PM, 13th Apr                                          View conversation in Freshchat https://landmarkgroupservice.freshdesk.com/helpdesk/tickets/6057766