Subject: Ticket Assigned - Conversation with Livia
From: Max <[email-masked]>
To: [email-masked]
Date: Thu, 13 Apr 2023 14:18:43 +0000

Hi Mohammad Khalid,  A new ticket has been assigned to you. Please follow the link below to view the ticket.  Conversation with Livia Livia                    Hi. I have order 9425851769           06:03 PM, 13th Apr                     Livia                    I just received it today           06:03 PM, 13th Apr                     Livia                    I would like to return one of the items           06:03 PM, 13th Apr                     Livia                    To be more exact           06:03 PM, 13th Apr                     Livia                    I would like to exchange the size of one of the items           06:04 PM, 13th Apr                   Mohammad                   Good Evening Livia, Thank you for contacting Max, This is Khalid, I will be happy to assist you today.           06:04 PM, 13th Apr                     Livia                    How can I do that?           06:04 PM, 13th Apr                   Mohammad                   We would like to inform you that 
 in order to exchange your Max product you can visit and return the product to Max store and use your cash refund or Credit Note to buy a new product right away.           06:05 PM, 13th Apr                   Mohammad                   Is there anything else I can assist you with?           06:07 PM, 13th Apr                     Livia                    How many days for returns/exchange?           06:08 PM, 13th Apr                   Mohammad                   Kindly note that you have 14 days from the date of delivery/collection to return the items.           06:11 PM, 13th Apr                     Livia                    Ok. Thank you           06:11 PM, 13th Apr                   Mohammad                   It was a pleasure to assist you. Thank you for shopping with Max.  Have a wonderful day.           06:18 PM, 13th Apr                                          View conversation in Freshchat https://landmarkgroupservice.freshdesk.com/helpdesk/tickets/6057660