Subject: Ticket Assigned - Conversation with Asma Alamoudi
From: Max <[email-masked]>
To: [email-masked]
Date: Thu, 13 Apr 2023 14:10:00 +0000

Hi Mohammad Khalid,  A new ticket has been assigned to you. Please follow the link below to view the ticket.  Conversation with Asma Alamoudi Asma Alamoudi                    Hello           05:51 PM, 13th Apr                     Asma Alamoudi                    The delivery not call me back  I told him that I’m out my location the I will call him back  Now he is not respond           05:53 PM, 13th Apr                   Mohammad                   Good Evening Asma, Thank you for contacting Max, This is Khalid, I will be happy to assist you today.           05:53 PM, 13th Apr                     Asma Alamoudi                    He is reading my messages           05:53 PM, 13th Apr                     Asma Alamoudi                             05:54 PM, 13th Apr                     Asma Alamoudi                    My order number  is 9426085091           05:54 PM, 13th Apr                   Mohammad                   We have checked and found that our delivery team tried to deliver your order but order has been rejected at your end.           05:55 PM, 13th Apr                     Asma Alamoudi                    +971 54 586 6205 This is his number           05:55 PM, 13th Apr                   Mohammad                   We request you to kindly confirm us your contact number +971509829662?           05:55 PM, 13th Apr                     Asma Alamoudi                    No I have answered him           05:55 PM, 13th Apr                     Asma Alamoudi                    See I answered him           05:56 PM, 13th Apr                     Asma Alamoudi                    This is my number           05:56 PM, 13th Apr                   Mohammad                   Thank you for sharing the details.           05:57 PM, 13th Apr                     Asma Alamoudi                    I’m waiting the delivery since morning           05:57 PM, 13th Apr                   Mohammad                   Kindly note that we will ask the delivery team to take the appropriate action against the driver and also ask them to deliver the order on priority.           05:58 PM, 13th Apr                     Asma Alamoudi                    Tomorrow morning I have international flight           05:58 PM, 13th Apr                     Asma Alamoudi                    I have only today           05:59 PM, 13th Apr                     Asma Alamoudi                    And by the way he’s in but Dubai too           05:59 PM, 13th Apr                     Asma Alamoudi                    Means nearby           05:59 PM, 13th Apr                     Asma Alamoudi                    Bur * Dubai           06:00 PM, 13th Apr                   Mohammad                   Kindly allow us some time so that we can check the issue with the delivery team.           06:01 PM, 13th Apr                     Asma Alamoudi                    I’m traveling tomorrow  And now I’m waiting him he is not answering           06:01 PM, 13th Apr                   Mohammad                   We will get back to you once we will have any update via email.           06:03 PM, 13th Apr                     Asma Alamoudi                    Cancel the order pleased           06:04 PM, 13th Apr                   Mohammad                   We would like to inform you that we won't be able to cancel your order at the moment as your order is in transit and is with the courier now. However, we would request you to not accept the delivery of your order.           06:04 PM, 13th Apr                   Mohammad                   Also if you receive a call from the courier agent, we request you to inform him to cancel the delivery.           06:04 PM, 13th Apr                     Asma Alamoudi                    I will file a complaint against him           06:05 PM, 13th Apr                   Mohammad                   We will ask the delivery team to take the action against the driver.           06:06 PM, 13th Apr                   Mohammad                   It was a pleasure to assist you. Thank you for shopping with Max.  Have a wonderful day.           06:09 PM, 13th Apr                                          View conversation in Freshchat https://landmarkgroupservice.freshdesk.com/helpdesk/tickets/6057606