Subject: Ticket Assigned - Conversation with Imad
From: Splash <[email-masked]>
To: [email-masked]
Date: Thu, 13 Apr 2023 13:52:14 +0000

Hi Mohammad Khalid,  A new ticket has been assigned to you. Please follow the link below to view the ticket.  Conversation with Imad Imad                    Bot:  Hi, welcome to Splash Fashions?مرحبًا بك في سبلاش Bot:  ✍️ Please enter your name Customer:  Imad Bot:  Hi Imad, what do you need help with? Customer:  ? Order Status Bot:  Please enter your order number to continue. Customer:  9426276071 Bot:    Congrats! Your order is successfully placed.?    Your estimated collection date is 15/04/2023    Bot:  Before you go, would you like to rate our Customer Service [Customer Feedback: Before you go, would you like to rate our Customer Service - Extremely Dissatisfied] Bot:  Would you like to still talk to one of our agent? Customer:  Yes Bot:  Please enter your Email address Customer:  [email-masked] Bot:  Please enter your Phone number Customer:  0502687958            05:39 PM, 13th Apr                   Mohammad                   Good Evening Imad, Thank you for contacting Splash, This is Khalid, I will be happy to help you.           05:41 PM, 13th Apr                     Imad                    Hi           05:42 PM, 13th Apr                     Imad                    Its regarding the order i placed           05:42 PM, 13th Apr                     Imad                    I have seen that the product is out at display in store           05:42 PM, 13th Apr                   Mohammad                   Thank you for sharing the order details. Please allow me a moment to check this for you.           05:42 PM, 13th Apr                   Mohammad                   Thank you for your patience.           05:44 PM, 13th Apr                     Imad                    Yes           05:44 PM, 13th Apr                   Mohammad                   We see that you have placed your order on Apr 13, 2023 and the expected date of collection is Apr 15, 2023           05:45 PM, 13th Apr                     Imad                    Yes           05:45 PM, 13th Apr                   Mohammad                   We would like to inform that click and collect orders are usually delivered to the stores and are ready to pick-up within 2 - 3 working days.           05:45 PM, 13th Apr                   Mohammad                   You’ll receive an SMS and an email when your order is ready for collection.           05:45 PM, 13th Apr                     Imad                    Oh its like that           05:45 PM, 13th Apr                     Imad                    I was thinking if its at the store display - i could request to get that           05:46 PM, 13th Apr                   Mohammad                   Is there anything else I can assist you with?           05:48 PM, 13th Apr                     Imad                    That's it           05:51 PM, 13th Apr                   Mohammad                   It was a pleasure to assist you. Thank you for shopping with Splash.  Have a wonderful day.           05:51 PM, 13th Apr                                          View conversation in Freshchat https://landmarkgroupservice.freshdesk.com/helpdesk/tickets/6057458