Subject: Ticket Assigned - Conversation with Sayana
From: Max <[email-masked]>
To: [email-masked]
Date: Thu, 13 Apr 2023 13:51:36 +0000

Hi Mohammad Khalid,  A new ticket has been assigned to you. Please follow the link below to view the ticket.  Conversation with Sayana Sayana                    Hi           05:40 PM, 13th Apr                     Sayana                    I had placed an order on 6th April for collection from store           05:40 PM, 13th Apr                   Mohammad                   Good Evening Sayana, Thank you for contacting Max, This is Khalid, I will be happy to help you.           05:40 PM, 13th Apr                     Sayana                    I haven't received the message.           05:40 PM, 13th Apr                     Sayana                    Till now           05:41 PM, 13th Apr                   Mohammad                   Please allow me a moment to check this for you.           05:41 PM, 13th Apr                     Sayana                             05:42 PM, 13th Apr                     Sayana                    These r the 2 orders           05:42 PM, 13th Apr                     Sayana                    It is still showing processing only.           05:42 PM, 13th Apr                     Sayana                    I have already done the payment.           05:42 PM, 13th Apr                   Mohammad                   Thank you for your patience.           05:43 PM, 13th Apr                   Mohammad                   Kindly note that both the order are ready for pickup at the store           05:43 PM, 13th Apr                   Mohammad                   We would like to inform you, kindly make sure to have your any National ID or Passport, during the pickup. ​           05:43 PM, 13th Apr                   Mohammad                   Also, make sure to have the SMS ready, as it is needed in the branch to be able to complete the pickup process.           05:43 PM, 13th Apr                   Mohammad                   If you did not receive any SMS kindly consider this conversation as proof of collection.           05:43 PM, 13th Apr                     Sayana                    I haven't received the message for collection.           05:44 PM, 13th Apr                   Mohammad                   Kindly consider this conversation as proof of collection.           05:45 PM, 13th Apr                     Sayana                    Ok           05:45 PM, 13th Apr                     Sayana                    Can my husband show this screenshot at the counter and collect it while he is coming from office now.           05:47 PM, 13th Apr                   Mohammad                   Yes he can collect the order by showing the screenshot of this screenshot but make sure that he has his own National Id at the time of collection.           05:48 PM, 13th Apr                   Mohammad                   Is there anything else I can assist you with?           05:49 PM, 13th Apr                     Sayana                    As of now nothing           05:50 PM, 13th Apr                     Sayana                    Thanks           05:50 PM, 13th Apr                   Mohammad                   It was a pleasure to assist you. Thank you for shopping with Max.  Have a wonderful day.           05:50 PM, 13th Apr                                          View conversation in Freshchat https://landmarkgroupservice.freshdesk.com/helpdesk/tickets/6057452