Subject: Ticket Assigned - Conversation with M
From: Centrepoint <[email-masked]>
To: [email-masked]
Date: Thu, 13 Apr 2023 13:14:55 +0000

Hi Mohammad Khalid,  A new ticket has been assigned to you. Please follow the link below to view the ticket.  Conversation with M M                    Hi           05:00 PM, 13th Apr                     M                    Im going to the store now           05:00 PM, 13th Apr                     M                    And i have 36 kd in my wallet           05:00 PM, 13th Apr                     M                    Can i use it in the store or only online?           05:00 PM, 13th Apr                     M                             05:00 PM, 13th Apr                     M                    Any response?           05:01 PM, 13th Apr                   Mohammad                   Good Evening Mena, Thank you for contacting Centrepoint, This is Khalid, I will be happy to help you.           05:02 PM, 13th Apr                   Mohammad                   We would like to inform you that if you the shukran pay is enabled then you will be able to use the wallet balance at the store           05:03 PM, 13th Apr                   Mohammad                   We have checked and found that the Shurkran pay option is not enabled in your account.           05:05 PM, 13th Apr                     M                    I need some one to call me now           05:06 PM, 13th Apr                     M                    Urgent           05:06 PM, 13th Apr                   Mohammad                   Is there anything else I can assist you with?           05:06 PM, 13th Apr                     M                    Yes           05:06 PM, 13th Apr                     M                             05:07 PM, 13th Apr                     M                    I asked before and you said yes i can  Now you are telling me that i cant           05:07 PM, 13th Apr                     M                    What to do now?           05:07 PM, 13th Apr                     M                    I’m at the store now           05:07 PM, 13th Apr                     M                    I need an urgent action now           05:07 PM, 13th Apr                     M                    So what to do now???           05:07 PM, 13th Apr                     M                    ?!           05:08 PM, 13th Apr                     M                    ??????           05:09 PM, 13th Apr                   Mohammad                   We request you to kindly enable the Shukran pay option and you will be able to use the shukran balance at the store.           05:09 PM, 13th Apr                   Mohammad                   To use Shukran Pay, your wallet must be activated.  To activate Shukran Pay, go to My Account > Shukran Pay  Please note: The balance in your Shukran Pay wallet is valid for 12 months from date of credit.           05:11 PM, 13th Apr                   Mohammad                   Is there anything else I can assist you with?           05:11 PM, 13th Apr                     M                    Yes           05:12 PM, 13th Apr                   Mohammad                   Kindly elaborate your concern.           05:13 PM, 13th Apr                   Mohammad                   It was a pleasure to assist you. Thank you for shopping with Centrepoint.  Have a wonderful day.           05:14 PM, 13th Apr                                          View conversation in Freshchat https://landmarkgroupservice.freshdesk.com/helpdesk/tickets/6057130