Subject: Ticket Assigned - Conversation with Sweta Salvi
From: Centrepoint <[email-masked]>
To: [email-masked]
Date: Thu, 13 Apr 2023 12:58:38 +0000

Hi Mohammad Khalid,  A new ticket has been assigned to you. Please follow the link below to view the ticket.  Conversation with Sweta Salvi Sweta Salvi                    Bot:  Hi, welcome to Centrepoint Stores ?مرحبًا بك في متاجر سنتربوينت Bot:  Hi Sweta Salvi, what do you need help with? Customer:  ? Refund Information Bot:    Returned some items? Here's how your refund works ?    After we receive your returns, we'll carry out a quality check and initiate your refund, depending on your payment method.   Credit or Debit Card  - Your refund will be credited to your card or bank account.  It may take an extra 4-15 business days to complete the transaction.   PayPal - Your refund will be credited to your PayPal account. It may take an extra 4-15 business days to complete the transaction.   Cash ? - You'll receive a refund to My Credit in your account if you're a registered user, or a Return Voucher if you're a guest user. This will take 4-7 business days.    If your products have been cancelled, this is how your refund works?    Your refund will depend on your payment method.   Credit or Debit Card  - Your refund will be credited to your card or bank account.  It may take an extra 4-15 business days to complete the transaction.   PayPal - Your refund will be credited to your PayPal account. It may take an extra 4-15 business days to complete the transaction.   If your return and refund are taking a little longer, don't worry.?  We just need more time to process your returns during sales.    For more details, go to Returns Process and Returns Policy under Help Centre.  Bot:  Before you go, would you like to rate our Customer Service [Customer Feedback: Before you go, would you like to rate our Customer Service - Neither Satisfied or Dissatisfied] Bot:  Would you like to ? Customer:  Talk to Agent            04:27 PM, 13th Apr                     Sweta Salvi                    Ok           04:28 PM, 13th Apr                   Mohammad                   Good Evening Sweta, Thank you for contacting Centrepoint, This is Khalid, I will be happy to help you.           04:30 PM, 13th Apr                     Sweta Salvi                    Hie , ok           04:31 PM, 13th Apr                     Sweta Salvi                    I need help with my last order           04:31 PM, 13th Apr                     Sweta Salvi                    I received a sms saying unsuccessful pickup           04:33 PM, 13th Apr                     Sweta Salvi                    Though no call was made           04:33 PM, 13th Apr                   Mohammad                   Thank you for sharing the details. Please allow me a moment to check this for you.           04:36 PM, 13th Apr                     Sweta Salvi                    Ok           04:37 PM, 13th Apr                   Mohammad                   We have checked and found that our delivery team tried to pick up your order but without success.           04:37 PM, 13th Apr                   Mohammad                   Kindly note that we will forward the issue to the courier team to expedite the collection process.           04:38 PM, 13th Apr                   Mohammad                   We request you to kindly allow us some time so that we can do the needful for you.           04:38 PM, 13th Apr                     Sweta Salvi                    So will the pickup be initiated today?           04:39 PM, 13th Apr                   Mohammad                   We cannot assure you about the timings but will try to pick it up as earliest as possible.           04:41 PM, 13th Apr                     Sweta Salvi                    Ok , and how much time it takes to initiate refund in shukran pay ?           04:42 PM, 13th Apr                   Mohammad                   We would like to inform you that your product will take 2 - 3 business days to reach our warehouse after successful pickup and it will take us 1 - 2 business days from the time we receive your return to conduct a quality check and issue your refund.           04:45 PM, 13th Apr                   Mohammad                   Once the refund will process it will instantly refunded to your My credit wallet.           04:45 PM, 13th Apr                     Sweta Salvi                    Ok           04:46 PM, 13th Apr                     Sweta Salvi                    There is one more thing i would like to ask ,  is it possible for an exchange for the same product in same size because the product was damaged so had to return as there was no option available for exchange           04:47 PM, 13th Apr                   Mohammad                   We would like to inform you that in order to exchange your Centrepoint product you can visit and return the product to Centrepoint store and use your cash refund or Credit Note to buy a new product right away.           04:50 PM, 13th Apr                     Sweta Salvi                    Oh ok , is there any centrepoint outlet where this particular product is available ?           04:53 PM, 13th Apr                   Mohammad                   We request you to kindly visit any nearby store to check the availability as we are not able to check the same at the moment at our end.           04:54 PM, 13th Apr                     Sweta Salvi                    In dubai marina mall or ibn batuta or MOE or Dubai mall ?           04:55 PM, 13th Apr                     Sweta Salvi                    Oh ok thanks , i will wait for the pickup           04:55 PM, 13th Apr                     Sweta Salvi                    Thank you for the help           04:55 PM, 13th Apr                   Mohammad                   It was a pleasure to assist you. Thank you for shopping with Centrepoint.  Have a wonderful day.           04:58 PM, 13th Apr                                          View conversation in Freshchat https://landmarkgroupservice.freshdesk.com/helpdesk/tickets/6057015