Subject: Ticket Assigned - Conversation with Sadia
From: Centrepoint <[email-masked]>
To: [email-masked]
Date: Thu, 13 Apr 2023 12:56:11 +0000

Hi Mohammad Khalid,  A new ticket has been assigned to you. Please follow the link below to view the ticket.  Conversation with Sadia Sadia                    Bot:  Hi, welcome to Centrepoint Stores ?مرحبًا بك في متاجر سنتربوينت Bot:  Hi sadia, what do you need help with? Customer:  Start Again Bot:  Hi, welcome to Centrepoint Stores ?مرحبًا بك في متاجر سنتربوينت Bot:  Hi sadia, what do you need help with? Customer:  ? Returns Process Bot:    Want to return something?   No problem. ? You can do it in 3 easy ways:   1. Request a return online. Simply go to order history in My Account.   2. Drop into one of our nearest stores and hand over your return.   3. Or call us on 8000-1271 and our team will arrange a return pickup.   For more details, check out  Returns Process under Help Centre.  Bot:  Before you go, would you like to rate our Customer Service [Customer Feedback: Before you go, would you like to rate our Customer Service - Neither Satisfied or Dissatisfied] Bot:  Would you like to ? Customer:  Talk to Agent            04:20 PM, 13th Apr                   Mohammad                   Good Evening Sadia, Thank you for contacting Centrepoint, This is Khalid, I will be happy to help you.           04:29 PM, 13th Apr                   Mohammad                   Thank you for your patience.           04:33 PM, 13th Apr                   Mohammad                   We have checked and found that you refunded one item at the store and they refunded you the amount in cash under the order id 7824112518.           04:34 PM, 13th Apr                   Mohammad                   Is there anything else I can assist you with?           04:40 PM, 13th Apr                     Sadia                    Yes i need to return a product but i cant see the return option           04:40 PM, 13th Apr                     Sadia                    My order#7823389842           04:41 PM, 13th Apr                     Sadia                    I want to return 1 product in this order           04:44 PM, 13th Apr                   Mohammad                   Could you please let us know the item name you wish to return.           04:44 PM, 13th Apr                     Sadia                    Floral print satin shirt with long sleeves & button closure           04:46 PM, 13th Apr                   Mohammad                   Thank you for sharing the name.           04:48 PM, 13th Apr                   Mohammad                   We have created the return request for the same and the collection will be done within 2-5 working days.           04:49 PM, 13th Apr                     Sadia                    Thanks alot           04:49 PM, 13th Apr                   Mohammad                   You can also track the return request via the LMG website https://rb.gy/summ through the tracking number RP0413230013307.           04:49 PM, 13th Apr                     Sadia                    Ok           04:49 PM, 13th Apr                   Mohammad                   Is there anything else I can assist you with?           04:51 PM, 13th Apr                   Mohammad                   It was a pleasure to assist you. Thank you for shopping with Centrepoint.  Have a wonderful day.           04:55 PM, 13th Apr                                          View conversation in Freshchat https://landmarkgroupservice.freshdesk.com/helpdesk/tickets/6056989