Subject: Ticket Assigned - Conversation with Sumbul Murad
From: Centrepoint <[email-masked]>
To: [email-masked]
Date: Thu, 13 Apr 2023 12:52:30 +0000

Hi Mohammad Khalid,  A new ticket has been assigned to you. Please follow the link below to view the ticket.  Conversation with Sumbul Murad Sumbul Murad                    Bot:  Hi, welcome to Centrepoint Stores ?مرحبًا بك في متاجر سنتربوينت Bot:  ✍️ Please enter your name Customer:  Hi I have returned my placed order but still I haven’t get my refund Bot:  ✍️ Please enter your name Customer:  Sumbul Murad Bot:  Hi Sumbul Murad, what do you need help with? Customer:  ? Refund Information Bot:    Returned some items? Here's how your refund works ?    After we receive your returns, we'll carry out a quality check and initiate your refund, depending on your payment method.   Paid by card - card issuer may take an additional 2-15 business days to process the transaction.   Paid by debit card "NAPS"- card issuer may take an additional 2-15 business days to process the transaction.    Canceled your order? Your refund will depend on your payment method.   Paid by card - card issuer may take an additional 2-15 business days to process the transaction.    For more details, go to Returns Process and Returns Policy under Help Centre.  Bot:  Before you go, would you like to rate our Customer Service [Customer Feedback: Before you go, would you like to rate our Customer Service - Extremely Dissatisfied] Bot:  Would you like to ? Customer:  Talk to Agent Bot:  Please enter your Email address Customer:  [email-masked] Bot:  Please enter your Phone number Customer:  97470370631            04:32 PM, 13th Apr                   Mohammad                   Good Evening Sumbul, Thank you for contacting Centrepoint, This is Khalid, I will be happy to help you.           04:39 PM, 13th Apr                   Mohammad                   Please allow me a moment to check this for you.           04:42 PM, 13th Apr                   Mohammad                   Thank you for your patience.           04:46 PM, 13th Apr                   Mohammad                   We have checked and as we can see a refund amount of QAR 39.06 has been successfully processed on to the original mode of payment dated on 4/10/23 for the order id 4721811393. An email notification regarding the same was sent to your email address.           04:46 PM, 13th Apr                   Mohammad                   It may take up to 7-14 working days to process the transaction in some cases.           04:46 PM, 13th Apr                   Mohammad                   Is there anything else I can assist you with?           04:49 PM, 13th Apr                   Mohammad                   It was a pleasure to assist you. Thank you for shopping with Centrepoint.  Have a wonderful day.           04:52 PM, 13th Apr                                          View conversation in Freshchat https://landmarkgroupservice.freshdesk.com/helpdesk/tickets/6056935