Subject: Ticket Assigned - Conversation with Saad
From: Centrepoint <[email-masked]>
To: [email-masked]
Date: Thu, 13 Apr 2023 12:11:49 +0000

Hi Mohammad Khalid,  A new ticket has been assigned to you. Please follow the link below to view the ticket.  Conversation with Saad Saad                    Bot:  Hi, welcome to Centrepoint Stores ?مرحبًا بك في متاجر سنتربوينت Bot:  Hi saad, what do you need help with? Customer:  ? Order Status Bot:  Please enter your order number to continue. Customer:  78286165552 Bot:  Sorry, this order number seems invalid. ?  Please check your order confirmation email or SMS for the correct order number. Bot:  Would you like to proceed? Customer:  Continue Bot:  Please enter your order number to continue. Customer:  7826165552 Bot:    It's almost yours! ? Your order will soon be ready for collection.   We'll let you know when you can pick it up.  Bot:  Before you go, would you like to rate our Customer Service [Customer Feedback: Before you go, would you like to rate our Customer Service - Extremely Dissatisfied] Bot:  Would you like to ? Customer:  Talk to Agent Bot:  Please enter your Email address Customer:  [email-masked] Bot:  Please enter your Phone number Customer:  0097333025340            03:56 PM, 13th Apr                     Saad                    Hi           03:57 PM, 13th Apr                   Mohammad                   Good Evening Saad, Thank you for contacting Centrepoint, This is Khalid, I will be happy to help you.           03:58 PM, 13th Apr                     Saad                    Sorry, Order 7826162332 was not processed successfully. Please try again or use Cash on Delivery at https://centrepoint.app.link/lTQCd8mPWyb           03:58 PM, 13th Apr                     Saad                    I received above msg           03:59 PM, 13th Apr                   Mohammad                   Thank you for sharing the order details. Please allow me a moment to check this for you.           03:59 PM, 13th Apr                     Saad                    I placed the order successfully and also the amount was also deducted           03:59 PM, 13th Apr                   Mohammad                   We have checked and it appears that the following order number: 7826162332 was not placed successfully. Whenever this happens our system tries to capture the payment again automatically.           04:03 PM, 13th Apr                   Mohammad                   In this case, as we can the payment was captured again and a new order was placed successfully which is: 7826165552           04:03 PM, 13th Apr                   Mohammad                   The payment has been captured only once from your account which is for the new successfully placed order           04:04 PM, 13th Apr                   Mohammad                   7826165552           04:04 PM, 13th Apr                   Mohammad                   You’ll receive an SMS and an email when your order is ready for collection.           04:04 PM, 13th Apr                   Mohammad                   Is there anything else I can assist you with?           04:07 PM, 13th Apr                     Saad                    Any update??           04:07 PM, 13th Apr                     Saad                    Ok           04:08 PM, 13th Apr                   Mohammad                   It was a pleasure to assist you. Thank you for shopping with Centrepoint.  Have a wonderful day.           04:11 PM, 13th Apr                                          View conversation in Freshchat https://landmarkgroupservice.freshdesk.com/helpdesk/tickets/6056519