Subject: Ticket Assigned - Conversation with Roomi
From: Centrepoint <[email-masked]>
To: [email-masked]
Date: Thu, 13 Apr 2023 12:10:36 +0000

Hi Mohammad Khalid,  A new ticket has been assigned to you. Please follow the link below to view the ticket.  Conversation with Roomi Roomi                    Bot:  Hi, welcome to Centrepoint Stores ?مرحبًا بك في متاجر سنتربوينت Bot:  ✍️ Please enter your name Customer:  Roomi Bot:  Hi Roomi, what do you need help with? Customer:  ? Returns Process Bot:    Want to return something?   No problem. ? You can do it in 3 easy ways:   1. Request a return online. Simply go to order history in My Account.   2. Drop into one of our nearest stores and hand over your return.   3. Or call us on 800-6927 and our team will arrange a return pickup.   For more details, check out  Returns Process under Help Centre.  Bot:  Before you go, would you like to rate our Customer Service [Customer Feedback: Before you go, would you like to rate our Customer Service - Extremely Dissatisfied] Bot:  Would you like to ? Customer:  Talk to Agent Bot:  Please enter your Email address Customer:  [email-masked] Bot:  Please enter your Phone number Customer:  0562604393            03:56 PM, 13th Apr                     Roomi                    My refund is not showing in my credit           03:56 PM, 13th Apr                   Mohammad                   Good Evening Roomi, Thank you for contacting Centrepoint, This is Khalid, I will be happy to help you.           03:57 PM, 13th Apr                     Roomi                    Hi           03:58 PM, 13th Apr                     Roomi                    My refund is not showing in my credit           03:58 PM, 13th Apr                   Mohammad                   Please allow me a moment to check this for you.           03:59 PM, 13th Apr                     Roomi                             03:59 PM, 13th Apr                   Mohammad                   Thank you for your patience.           04:00 PM, 13th Apr                   Mohammad                   We request you to kindly uninstall and reinstall the app and let us know if the issue still persist.           04:01 PM, 13th Apr                     Roomi                    I did  uninstall and  logged out as well           04:02 PM, 13th Apr                   Mohammad                   Thank you for the confirmation.           04:05 PM, 13th Apr                   Mohammad                   We will forward the issue to the tech team.           04:05 PM, 13th Apr                   Mohammad                   We request you to kindly allow us some time so that we can do the needful for you.           04:06 PM, 13th Apr                     Roomi                    Ok           04:06 PM, 13th Apr                   Mohammad                   It was a pleasure to assist you. Thank you for shopping with Centrepoint.  Have a wonderful day.           04:10 PM, 13th Apr                                          View conversation in Freshchat https://landmarkgroupservice.freshdesk.com/helpdesk/tickets/6056505