Subject: Ticket Assigned - Conversation with Rohit Agrawal
From: Babyshop <[email-masked]>
To: [email-masked]
Date: Wed, 12 Apr 2023 16:27:01 +0000

Hi Mohammad Khalid,  A new ticket has been assigned to you. Please follow the link below to view the ticket.  Conversation with Rohit Agrawal Rohit Agrawal                    Hi           07:50 PM, 12th Apr                   Mohammad                   Good Evening Rohit, Thank you for contacting Babyshop. This is Khalid, I will be happy to help you.           07:51 PM, 12th Apr                     Rohit Agrawal                    What is the status for my order number 9425669788           07:51 PM, 12th Apr                     Rohit Agrawal                    It was supposed to be delivered by yesterday           07:51 PM, 12th Apr                     Rohit Agrawal                    ?           07:53 PM, 12th Apr                   Mohammad                   Thank you for your patience.           07:58 PM, 12th Apr                   Mohammad                   Kindly note that your order has been arrived at the collection point and ready for collect.           07:59 PM, 12th Apr                   Mohammad                   We would like to inform you, kindly make sure to have your any National ID or Passport, during the pickup.           07:59 PM, 12th Apr                   Mohammad                   Also, make sure to have the SMS ready, as it is needed in the branch to be able to complete the pickup process.           07:59 PM, 12th Apr                     Rohit Agrawal                    I can go and collect now           07:59 PM, 12th Apr                     Rohit Agrawal                    Which SMs           07:59 PM, 12th Apr                     Rohit Agrawal                    Weve shipped your order 9425669788 for Joie Aire Black Twin Baby Stro...  to Art Vision Printing Press - FODEL  Al Ithmid Street, Near Kitchen Space, ME-10, Mussaffa, Abu Dhabi. Expect arrival by 11-04-2023. Track it: https://babyshop.app.link/7nCnZkqHTyb           07:59 PM, 12th Apr                     Rohit Agrawal                    I’m going now , let me know the sms           08:00 PM, 12th Apr                   Mohammad                   Kindly note that we will raise the issue to the concerned team to send you the sms.           08:03 PM, 12th Apr                     Rohit Agrawal                    I have called in the afternoon also but no response so far           08:06 PM, 12th Apr                   Mohammad                   We are sorry for this delay.           08:09 PM, 12th Apr                   Mohammad                   We will try to resolve the issue at the earliest.           08:10 PM, 12th Apr                   Mohammad                   We request you to kindly allow us some time so that we can do the needful for you.           08:10 PM, 12th Apr                     Rohit Agrawal                    I’m at the pickup point now for collection           08:10 PM, 12th Apr                     Rohit Agrawal                    Notify them           08:10 PM, 12th Apr                   Mohammad                   We advise you to kindly check the same with the collection point if order is available.           08:14 PM, 12th Apr                     Rohit Agrawal                    I told it is ready for collection           08:15 PM, 12th Apr                     Rohit Agrawal                    I * u           08:15 PM, 12th Apr                     Rohit Agrawal                    U told it is ready for collection           08:16 PM, 12th Apr                     Rohit Agrawal                    This message           08:16 PM, 12th Apr                     Rohit Agrawal                    What i am suppose to do now           08:20 PM, 12th Apr                     Rohit Agrawal                    Is this the kind of service u guys are committing while accepting orders?           08:21 PM, 12th Apr                     Rohit Agrawal                    I’m waiting at pick up point with no update           08:22 PM, 12th Apr                   Mohammad                   Kindly accept our full apologies for the inconvenience we have caused you, this is definitely not the experience we wish you to have.           08:24 PM, 12th Apr                   Mohammad                   Kindly note that we will check the issue with our concerned team after this chat will close.           08:24 PM, 12th Apr                   Mohammad                   We request you to kindly allow us some time so that we can do the needful for you.           08:25 PM, 12th Apr                   Mohammad                   It was a pleasure to assist you. Thank you for shopping with Babyshop.  Have a wonderful day.           08:26 PM, 12th Apr                                          View conversation in Freshchat https://landmarkgroupservice.freshdesk.com/helpdesk/tickets/6049311