Subject: Ticket Assigned - Conversation with Cham
From: Splash <[email-masked]>
To: [email-masked]
Date: Wed, 12 Apr 2023 16:26:00 +0000

Hi Mohammad Khalid,  A new ticket has been assigned to you. Please follow the link below to view the ticket.  Conversation with Cham Cham                    Bot:  Hi, welcome to Splash Fashions?مرحبًا بك في سبلاش Bot:  ✍️ Please enter your name Customer:  Cham Bot:  Hi Cham, what do you need help with? Customer:  ? Order Status Bot:  Please enter your order number to continue. Customer:  9426092305 Bot:    Sorry, your order was not processed.   Your purchase couldn't be completed. We haven't deducted the payment from your card.?Please try again or use Cash on Delivery   Bot:  Before you go, would you like to rate our Customer Service [Customer Feedback: Before you go, would you like to rate our Customer Service - Neither Satisfied or Dissatisfied] Bot:  Would you like to still talk to one of our agent? Customer:  Yes Bot:  Please enter your Email address Customer:  [email-masked] Bot:  Please enter your Phone number Customer:  0568005589            08:03 PM, 12th Apr                   Mohammad                   Good Evening Cham, Thank you for contacting Splash. This is Khalid, I will be happy to help you.           08:12 PM, 12th Apr                   Mohammad                   Thank you for your patience.           08:17 PM, 12th Apr                     Cham                    Hi           08:17 PM, 12th Apr                   Mohammad                   We have checked and it appears that the following order number: 9426092305 was not placed successfully. Whenever this happens our system tries to capture the payment again automatically.           08:17 PM, 12th Apr                     Cham                    Explain to me why my ordered got cancelled           08:18 PM, 12th Apr                   Mohammad                   In this case, as we can the payment was captured again and a new order was placed successfully which is: 9426092342           08:18 PM, 12th Apr                   Mohammad                   The payment has been captured only once from your account which is for the new successfully placed order 9426092342.           08:18 PM, 12th Apr                     Cham                    So my ordered is placed successfully           08:18 PM, 12th Apr                     Cham                    Is it?           08:19 PM, 12th Apr                   Mohammad                   Yes order is placed successfully and the order id is 9426092342           08:22 PM, 12th Apr                   Mohammad                   It was a pleasure to assist you. Thank you for shopping with Splash.  Have a wonderful day.           08:25 PM, 12th Apr                                          View conversation in Freshchat https://landmarkgroupservice.freshdesk.com/helpdesk/tickets/6049307