Subject: Ticket Assigned - Conversation with Sura
From: Babyshop <[email-masked]>
To: [email-masked]
Date: Wed, 12 Apr 2023 16:01:13 +0000

Hi Mohammad Khalid,  A new ticket has been assigned to you. Please follow the link below to view the ticket.  Conversation with Sura Sura                    Hi           07:48 PM, 12th Apr                     Sura                    I ordered this morning           07:49 PM, 12th Apr                     Sura                    Thank you for your order. Order 9426061211 for Juniors Unicorn Print Short Sl... +2more item(s) for AED  160.3 is confirmed. Expect delivery by 13-04-2023.           07:49 PM, 12th Apr                     Sura                    The money was deducted from my account and then got the message below           07:49 PM, 12th Apr                     Sura                    Sorry, Order 9426061195 was not processed successfully. Please try again or use Cash on Delivery at https://babyshop.app.link/C2FJCzMcWyb           07:50 PM, 12th Apr                   Mohammad                   Good Evening Sura, Thank you for contacting Babyshop. This is Khalid, I will be hap
 py to help you.           07:50 PM, 12th Apr                     Sura                    Hi           07:51 PM, 12th Apr                   Mohammad                   Thank you for sharing the order details. Please allow me a moment to check this for you.           07:55 PM, 12th Apr                   Mohammad                   We have checked and it appears that the following order number: 9426061195 was not placed successfully. Whenever this happens our system tries to capture the payment again automatically.           07:56 PM, 12th Apr                   Mohammad                   In this case, as we can the payment was captured again and a new order was placed successfully which is: 9426061211.           07:57 PM, 12th Apr                     Sura                    Okay thanks           07:57 PM, 12th Apr                   Mohammad                   It was a pleasure to assist you. Thank you for shopping with Babyshop.  Have a wonderful day.           08:00 PM, 12th Apr         
                                  View conversation in Freshchat https://landmarkgroupservice.freshdesk.com/helpdesk/tickets/6049183