Subject: Ticket Assigned - Conversation with Anup Dalvi
From: Splash <[email-masked]>
To: [email-masked]
Date: Wed, 12 Apr 2023 16:00:37 +0000

Hi Mohammad Khalid,  A new ticket has been assigned to you. Please follow the link below to view the ticket.  Conversation with Anup Dalvi Anup Dalvi                    Bot:  Hi, welcome to Splash Fashions?مرحبًا بك في سبلاش Bot:  ✍️ Please enter your name Customer:  Anup Dalvi Bot:  Hi Anup Dalvi, what do you need help with? Customer:  ? Order Status Bot:  Please enter your order number to continue. Customer:  9425825981 Bot:    Your order is on the way?    Track your order here: https://www.fareye.co/track.html?com_code=lmc&pm_Id=622&track_page_version=v2&thex=ffffff&only_latest=false&tracking_number=FP041223001837     You can also easily track your order from My Account > Order History.   Bot:  Before you go, would you like to rate our Customer Service [Customer Feedback: Before you go, would you like to rate our Customer Service - Extremely Dissatisfied] Bot:  Would you like to still talk to one of our agent? Customer:  Yes Bot:  Please enter your Email address Customer:  [email-masked] Bot:  Please enter your Phone number Customer:  0551149676            07:29 PM, 12th Apr                     Anup Dalvi                    Hi team I haven’t received the parcel yet and no one has called me to confirm the delivery. My order is 9425825981           07:30 PM, 12th Apr                     Anup Dalvi                    I got an sms that your team is unable to deliver my package which is strange           07:30 PM, 12th Apr                     Anup Dalvi                    Can you check and advise what’s the status?           07:31 PM, 12th Apr                     Anup Dalvi                    Awaiting           07:31 PM, 12th Apr                   Mohammad                   Good Evening Anup, Thank you for contacting Splash. This is Khalid, I will be happy to help you.           07:31 PM, 12th Apr                     Anup Dalvi                    Hi khalid           07:32 PM, 12th Apr                   Mohammad                   Thank you for sharing the order details. Please allow me a moment to check this for you.           07:32 PM, 12th Apr                     Anup Dalvi                    Alright           07:33 PM, 12th Apr                     Anup Dalvi                    Ok           07:34 PM, 12th Apr                   Mohammad                   Thank you for your patience.           07:35 PM, 12th Apr                   Mohammad                   We would like to inform you that we will forward the issue to the delivery team.           07:36 PM, 12th Apr                   Mohammad                   We request you to kindly allow us some time so that we can do the needful for you.           07:36 PM, 12th Apr                     Anup Dalvi                    Can they deliver tonight to my house instead of the office address           07:36 PM, 12th Apr                   Mohammad                   We are sorry to inform you that one delivery attempt has been done today hence the next delivery attempt will be done tomorrow.           07:39 PM, 12th Apr                     Anup Dalvi                    But why didn’t they deliver ? Only attempt was made? Now me called me?           07:39 PM, 12th Apr                     Anup Dalvi                    And the office is always open           07:40 PM, 12th Apr                     Anup Dalvi                    No one called me ?           07:40 PM, 12th Apr                     Anup Dalvi                    The attempt was not made           07:40 PM, 12th Apr                   Mohammad                   Kindly accept our full apologies for the inconvenience we have caused you, this is definitely not the experience we wish you to have.           07:40 PM, 12th Apr                     Anup Dalvi                    It’s an office address, why didn’t they deliver ?           07:40 PM, 12th Apr                   Mohammad                   We will ask the delivery team to deliver your order on priority.           07:41 PM, 12th Apr                   Mohammad                   Kindly allow us some time so that we can do the needful for you.           07:41 PM, 12th Apr                     Anup Dalvi                    I think the delivery team has put false info that they tried to attempt the delivery           07:41 PM, 12th Apr                     Anup Dalvi                    No one has showed up with the package           07:41 PM, 12th Apr                     Anup Dalvi                    It’s false info that they have added on the system           07:41 PM, 12th Apr                     Anup Dalvi                    Can you escalate this and raise a complaint against them           07:42 PM, 12th Apr                     Anup Dalvi                    As this is unacceptable           07:42 PM, 12th Apr                     Anup Dalvi                    And the office is always open with security guards at the reception. They should drop the items to the guards.           07:43 PM, 12th Apr                     Anup Dalvi                    Why didn’t they drop it to them           07:43 PM, 12th Apr                   Mohammad                   We will escalate this issue to the concerned team and will update you via email once we will have any update.           07:44 PM, 12th Apr                     Anup Dalvi                    Again tomorrow they will mention the same thing saying delivery attempt was done           07:44 PM, 12th Apr                     Anup Dalvi                    Please I need you to escalate this and send an email to me about this false delivery attempt incident           07:45 PM, 12th Apr                     Anup Dalvi                    This is unacceptable           07:45 PM, 12th Apr                     Anup Dalvi                    I have shopped Aed 1000+ last week with you guys           07:45 PM, 12th Apr                     Anup Dalvi                    And shopped Aed 250 plus this week           07:46 PM, 12th Apr                     Anup Dalvi                    Is this how you handle money paying customers, this is not done           07:46 PM, 12th Apr                     Anup Dalvi                    Can you track down where my parcel is right at this moment           07:46 PM, 12th Apr                   Mohammad                   Kindly note that at this moment your order is with the courier.           07:47 PM, 12th Apr                   Mohammad                   We will escalate this issue and will also share you an email stating that we have escalated the issue.           07:48 PM, 12th Apr                     Anup Dalvi                    Can you commit a time for tomorrow morning for delivery           07:48 PM, 12th Apr                     Anup Dalvi                    And can I get a call from the courier?           07:49 PM, 12th Apr                     Anup Dalvi                    Is it aramex courier?           07:49 PM, 12th Apr                   Mohammad                   No it is LMG courier and we are not able to commit you any thing at this moment.           07:54 PM, 12th Apr                   Mohammad                   But will try to resolve the issue at the earliest.           07:54 PM, 12th Apr                     Anup Dalvi                    Alright           07:54 PM, 12th Apr                     Anup Dalvi                    Landmark Group needs to take care of customers           07:55 PM, 12th Apr                     Anup Dalvi                    Kindly resolve thanks           07:55 PM, 12th Apr                   Mohammad                   It was a pleasure to assist you. Thank you for shopping with Splash.  Have a wonderful day.           08:00 PM, 12th Apr                                          View conversation in Freshchat https://landmarkgroupservice.freshdesk.com/helpdesk/tickets/6049180