Subject: Ticket Assigned - Conversation with Shilpa Joseph
From: Max <[email-masked]>
To: [email-masked]
Date: Wed, 12 Apr 2023 15:02:47 +0000

Hi Mohammad Khalid,  A new ticket has been assigned to you. Please follow the link below to view the ticket.  Conversation with Shilpa Joseph Shilpa Joseph                    Hi           06:37 PM, 12th Apr                   Mohammad                   Good Evening Shilpa, Thank you for contacting Max. This is Khalid, How may I assist you today?           06:38 PM, 12th Apr                     Shilpa Joseph                    My returns have not been picked up           06:39 PM, 12th Apr                     Shilpa Joseph                    I have been constantly trying to get the rerun items picked up   The complaint number ,5964574           06:39 PM, 12th Apr                     Shilpa Joseph                    Always the answer is complaint register and wait another 48hrs           06:40 PM, 12th Apr                     Shilpa Joseph                    I don’t understand why it’s a constant issue           06:40 PM, 12th Apr                     Shilpa Joseph                    If pickup cannot be fulfilled I rather be given another option to return and get my refund           06:41 PM, 12th Apr                   Mohammad                   We are sorry for this delay.           06:42 PM, 12th Apr                   Mohammad                   We have checked and found that your courier team tried to collect the items from you but could not picked up.           06:43 PM, 12th Apr                     Shilpa Joseph                    They definitely have not done so           06:43 PM, 12th Apr                   Mohammad                   We would like to inform you that we will again follow up with the team to arrange the collection on priority.           06:43 PM, 12th Apr                   Mohammad                   We request you to kindly allow us some time so that we can do the needful for you.           06:44 PM, 12th Apr                     Shilpa Joseph                    How much more time another month ?           06:44 PM, 12th Apr                     Shilpa Joseph                    I would probably be in the labour ward delivering my child           06:44 PM, 12th Apr                     Shilpa Joseph                    It’s so unreasonable and unfair           06:44 PM, 12th Apr                     Shilpa Joseph                    If the pickup cannot be fulfilled then I can gladly return it to the nearest store           06:45 PM, 12th Apr                     Shilpa Joseph                    Rather than following up every other day           06:45 PM, 12th Apr                   Mohammad                   We are really sorry for this delay.           06:47 PM, 12th Apr                   Mohammad                   Kindly note you return the item at the store but the store team will consider the return within 14 days.           06:48 PM, 12th Apr                     Shilpa Joseph                    Well it’s definitely crossed the 14 day           06:49 PM, 12th Apr                     Shilpa Joseph                    Due to issues from your side           06:49 PM, 12th Apr                     Shilpa Joseph                    So now what can I do           06:49 PM, 12th Apr                   Mohammad                   We would like to inform you that we will arrange the collection from you on priority.           06:50 PM, 12th Apr                   Mohammad                   Kindly allow us some more time.           06:50 PM, 12th Apr                     Shilpa Joseph                    How much more time           06:55 PM, 12th Apr                     Shilpa Joseph                    Another 48hrs ?           06:55 PM, 12th Apr                   Mohammad                   We will try resolver your issue as earliest as possible.           06:56 PM, 12th Apr                     Shilpa Joseph                    Please do ,   I rather have this done asap           06:57 PM, 12th Apr                   Mohammad                   We will do the best to get it collect from you.           06:58 PM, 12th Apr                     Shilpa Joseph                    Thank you           07:02 PM, 12th Apr                   Mohammad                   It was a pleasure to assist you. Thank you for shopping with Max.  Have a wonderful day.           07:02 PM, 12th Apr                                          View conversation in Freshchat https://landmarkgroupservice.freshdesk.com/helpdesk/tickets/6049031