Subject: Ticket Assigned - Conversation with Shilpa Joseph
From: Centrepoint <[email-masked]>
To: [email-masked]
Date: Wed, 12 Apr 2023 15:02:08 +0000

Hi Mohammad Khalid,  A new ticket has been assigned to you. Please follow the link below to view the ticket.  Conversation with Shilpa Joseph Shilpa Joseph                    Hi           06:37 PM, 12th Apr                   Centrepoint UAE whatsapp bot                    Hello, welcome to Centrepoint!?   مرحبًا بك في سنتربوينت            06:37 PM, 12th Apr                   Centrepoint UAE whatsapp bot                    Hello Shilpa Joseph , what can we help you with today?  ??   لتغيير لغة المحادثة للعربية ، اكتب عربي            06:37 PM, 12th Apr                     Shilpa Joseph                    � Returns Process           06:38 PM, 12th Apr                   Centrepoint UAE whatsapp bot                    Want to return something?   No problem. ? You can do it in 3 easy ways:   1. Request a return online. Simply go to order history in My Account.   2. Drop into one of our nearest stores and hand over your return.   3. Or call us on 8006927 and our team will arrange a return pickup.   For more details, check out  Returns Process under Help Centre.            06:38 PM, 12th Apr                   Centrepoint UAE whatsapp bot                   Before you go, let me know if I helped you with your query ?           06:38 PM, 12th Apr                     Shilpa Joseph                    No           06:38 PM, 12th Apr                   Centrepoint UAE whatsapp bot                   Would you like to ??           06:38 PM, 12th Apr                     Shilpa Joseph                    Talk to Agent           06:38 PM, 12th Apr                   Centrepoint UAE whatsapp bot                   Please enter your email address           06:38 PM, 12th Apr                     Shilpa Joseph                    [email-masked]           06:38 PM, 12th Apr                   Centrepoint UAE whatsapp bot                   Please wait, our agent will be with you shortly. Thanks           06:38 PM, 12th Apr                   Mohammad                   Good Evening Shilpa, Thank you for contacting Centrepoint. This is Khalid, I will be happy to help you.           06:41 PM, 12th Apr                     Shilpa Joseph                             06:41 PM, 12th Apr                     Shilpa Joseph                    I have returns from this order and still not picked up           06:42 PM, 12th Apr                     Shilpa Joseph                    Am I able to return to the store directly if the return process of going to be further delayed           06:42 PM, 12th Apr                   Mohammad                   We are sorry for the delay in pickup of your return.           06:46 PM, 12th Apr                   Mohammad                   We would like to inform you that you can also visit the store to return the items but make sure that you visit the store within the 14 days of delivery           06:47 PM, 12th Apr                     Shilpa Joseph                    Is it within the 14 days ?           06:47 PM, 12th Apr                   Mohammad                   Yes this order is within 14 days.           06:49 PM, 12th Apr                     Shilpa Joseph                    When is date           06:50 PM, 12th Apr                   Mohammad                   Your order was delivered to you on April 8 hence you have the time till 22 April           06:52 PM, 12th Apr                     Shilpa Joseph                    Can you please just followup with the pickup team           06:54 PM, 12th Apr                     Shilpa Joseph                    To have it done asap           06:54 PM, 12th Apr                   Mohammad                   Okay, will follow up with our courier team to arrange the collection on priority.           06:55 PM, 12th Apr                     Shilpa Joseph                    And not pretend to try           06:55 PM, 12th Apr                   Mohammad                   We are sorry for any inconvenience caused to you.           06:57 PM, 12th Apr                   Mohammad                   We will do our best to collect it at the earliest.           06:58 PM, 12th Apr                   Mohammad                   It was a pleasure to assist you. Thank you for shopping with Centrepoint.  Have a wonderful day.           07:01 PM, 12th Apr                                          View conversation in Freshchat https://landmarkgroupservice.freshdesk.com/helpdesk/tickets/6049028