Subject: Ticket Assigned - Conversation with Hany
From: Centrepoint <[email-masked]>
To: [email-masked]
Date: Wed, 12 Apr 2023 14:54:27 +0000

Hi Mohammad Khalid,  A new ticket has been assigned to you. Please follow the link below to view the ticket.  Conversation with Hany Hany                    Bot:  Hi, welcome to Centrepoint Stores ?مرحبًا بك في متاجر سنتربوينت Bot:  ✍️ Please enter your name Customer:  Hany Bot:  Hi Hany, what do you need help with? Customer:  ? Order Status Bot:  Please enter your order number to continue. Customer:  9425810360 Bot:    It's almost yours! ? Your order will soon be ready for collection.   We'll let you know when you can pick it up.  Bot:  Before you go, would you like to rate our Customer Service [Customer Feedback: Before you go, would you like to rate our Customer Service - Extremely Dissatisfied] Bot:  Would you like to ? Customer:  Talk to Agent Bot:  Please enter your Email address Customer:  [email-masked] Bot:  Please enter your Phone number Customer:  0557414423            06:38 PM, 12th Apr                     Hany                    hi, i supposed to have the order today ready for collection.. and im traveling tomorrow morning           06:39 PM, 12th Apr                     Hany                    so if i can not receive it today please cancel it           06:39 PM, 12th Apr                     Hany                    and i will purchase it direct from the store           06:39 PM, 12th Apr                   Mohammad                   Good Evening Hany, Thank you for contacting Centrepoint. This is Khalid, I will be happy to help you.           06:40 PM, 12th Apr                     Hany                    hi, i supposed to have the order today ready for collection.. and im traveling tomorrow morning           06:40 PM, 12th Apr                     Hany                    so if i can not receive it today please cancel it           06:41 PM, 12th Apr                     Hany                    and i will purchase it direct from the store           06:41 PM, 12th Apr                     Hany                    ?????           06:44 PM, 12th Apr                   Mohammad                   Thank you for your patience.           06:45 PM, 12th Apr                   Mohammad                   Kindly note that we will ask the store team to make it ready for collection on priority.           06:45 PM, 12th Apr                   Mohammad                   We request you to kindly allow us some time so that we can do the needful for you.           06:45 PM, 12th Apr                     Hany                    ok could you please update me today.. as i told you i have a flight tomorrow morning           06:46 PM, 12th Apr                   Mohammad                   We will update you via email once we will have any information.           06:49 PM, 12th Apr                   Mohammad                   Is there anything else I can assist you with?           06:51 PM, 12th Apr                     Hany                    thanks           06:53 PM, 12th Apr                   Mohammad                   It was a pleasure to assist you. Thank you for shopping with Centrepoint.  Have a wonderful day.           06:54 PM, 12th Apr                                          View conversation in Freshchat https://landmarkgroupservice.freshdesk.com/helpdesk/tickets/6048995